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10+ years experienced UX Designer and Content Writer with a passion for Generative AI and Conversational AI. Skilled in user research, translating data into intuitive design recommendations and prototypes, and communicating ideas to all audiences. Exceptionally creative problem solver with track record of improving processes, utilizing new technology to find solutions, and working successfully with diverse teams.

Work experience

2023present

Conversation Designer & Prompt Engineer

Consultant
  • Successfully collaborate with small-business clients and partners to design and deliver robust conversational experiences for voice and text chatbots in Voiceflow, Amazon Lex, and Dialogflow. 
  • Utilize user experience (UX) strategies and data to customize conversation flows, dialogues, sample scripts, and user journeys for clients, thus crafting effective AI virtual assistants that align user needs with business objectives.
  • Proficient in Figma, Miro, Voiceflow, ChatGPT, Amazon Lex, Jira, Slack, Zoom, etc. 

  • Demonstrated commitment to Section 508 and WCAG compliance by pursuing the Department of Homeland Security's Trusted Tester certification for digital accessibility subject matter experts.

  • Completed graduate coursework on Human-Computer Interaction (user-centered design principles, usability testing, interaction design, natural language processing, machine learning, and AI ethics).
20212023

Product Designer & UX Content Writer

ecoATM, San Diego, CA
  • Researched and developed a customized chatbot using Amazon Lex to handle 80% of customer inquiries and reduce the need for human intervention, thus improving the user experience and saving $10,000's in staffing fees. 
  • Leveraged ChatGPT to enhance the conversationality of digital interactions as an early adopter.
  • Successfully collaborated with cross-functional teams, utilizing Figma, Confluence, Jira, SAP, and Agile methodologies, to revamp the company's interactive kiosks and mobile app, resulting in increased customer satisfaction and retention.
  • Designed marketing sweepstakes in Figma that increased kiosk sales 10%.
  • Proactively discovered a new internal data source, eliminating the need for user research consulting fees and saving $10,000's annually.
  • Led a machine learning (ML) project that streamlined internal operations, reducing overhead costs and improving efficiency.
20182021

UX Designer & UX Content Writer

DB Consulting, San Diego, CA
  • Applied Double Diamond human-centered design principles to  develop wireframes, mockups, and high-fidelity prototypes in Figma, effectively translating user research and  product requirements into visually appealing and functional designs.
  • Created compelling and persuasive content for websites and marketing materials based on user research and Google Analytics.
20012006

Magazine, Marketing & Web Features Writer

Psychology Today, Marie Claire, Real Woman, Dining Out, San Diego Home Garden Lifestyles, BeautyNewsLA