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Personal Statement

Strategic technology leader with 14+ years of experience guiding IT operations, infrastructure, cybersecurity, and service delivery in real estate investment management. Proven track record of aligning IT strategy with business goals, overseeing multimillion-dollar budgets, contributing to global transformation initiatives, and building scalable, secure enterprise environments. Trusted advisor to senior leadership and institutional investors.

Work History

LaSalle Investment Management
March 2021Present

SVP, IT Operations

•Directed all aspects of IT budgeting, cost forecasting, and strategic financial planning; managed annual IT budget exceeding $25M

•Managed contracts, vendors, and procurement, negotiating favorable terms for infrastructure, cloud, and SaaS providers.

•Partner closely with Business leaders, Engineering, and DevOps teams on a global digital transformation initiative, contributing to the architecture, security, budgeting, licensing, and administration of a centralized data warehouse; co-led the launch of a dynamic asset and fund performance dashboard used in Asset and Portfolio Management..

•Conduct annual cybersecurity training globally; developed and delivered specialized sessions for Asset Management, Property Management,  Treasury, and board-level stakeholders.

•Lead quarterly Cybersecurity Committee meetings, aligning technology strategy with risk appetite and regulatory expectations.

•IT representative for all annual operational due diligence meetings with institutional clients, covering cybersecurity posture, BCP, and core IT operations.

•Created and executed business continuity tabletop exercises globally, improving response readiness across key business units.

Designed and implemented a PropSec (Property Security) program to strengthen cybersecurity posture across real estate assets—initiatives include public IP monitoring for vulnerabilities, OT/IT security standards embedded into third- and fourth-party vendor contracts, deployment of building-level cloud security tooling, and tailored incident response plans for properties.

•Conduct annual vendor risk and privacy assessments for existing and new vendors, ensuring compliance with internal standards and third-party frameworks.

•Manage global helpdesk operations and attend all Change Advisory Board (CAB) meetings to oversee IT change control and minimize operational risk.

HEITMAN
June 2017March 2021

AVP, IT Operations


•Directed IT operations and support for 400+ users across North America, serving as a trusted advisor to business leaders and key contributor to the IT Steering Committee.

•Designed and deployed a high-definition virtual property tour system (4K-capable) under a 2-week deadline during COVID-19, reducing travel costs by $250K annually and enabling uninterrupted asset inspections.

Led a $2.1M enterprise laptop and software deployment, overseeing budgeting, cost analysis, system architecture, vendor negotiation, and end-user training.

•Owned and executed software and hardware budgeting and forecasting across the regions.

•Produced and supported high-profile firm events including the Annual Investor Conference and Annual Employee Meeting with full A/V and technology planning.

•Managed a team of five, overseeing their professional development and ensuring service excellence in deskside and remote support.

•Implemented endpoint management systems, enhanced GPO policies, and automated administrative tasks using PowerShell.

•Piloted firmwide cybersecurity awareness efforts and endpoint hardening standards in collaboration with internal audit and compliance.


Latimer LeVay Fyock
May 2011April 2017

IT Manager

•Sole technology lead for a mid-sized law firm, responsible for all aspects of IT operations including infrastructure, maintenance, end-user support, cybersecurity, budgeting, and compliance.

•Designed and implemented an internal OSINT platform to monitor client and litigation activity, integrating PACER, Google, and court databases to automate alerts on legal exposure and reputational risk.

•Oversaw VOIP migration, server consolidation, and core switch upgrades—delivering all projects on time and under budget.

•Developed and enforced document retention policies and network security protocols that reduced firm liability and improved regulatory compliance.

•Built and managed the firm’s public-facing website and supported online visibility efforts, hosting, SEO for attorneys and practice groups.

Education

School 42 (42.fr) - Silicon Valley
April 2017June 2017

Computer Programming - Python and C

DePaul University
20082010

PR and Advertising

Technical Skills:

Enterprise Infrastructure & Cloud:
Microsoft Azure, VMware, Cisco Meraki, Windows Server, Active Directory, DNS/DHCP, Group Policy, Citrix, SSO, Azure AD Connect, Intune, Autopilot, SCCM

Cybersecurity & Risk Management:
Zero Trust Architecture, Multi-Factor Authentication (MFA), Netskope, Endpoint Detection & Response (EDR), Vulnerability Management, Incident Response, MSSP Oversight, Vendor Risk Assessments, Privacy Assessments, Security Awareness Training, Conditional Access Policies, Role-Based Access Control (RBAC)

Disaster Recovery & Business Continuity:
Disaster Recovery Planning (DRP), Global Business Continuity Planning (BCP), Tabletop Exercises, Crisis Management Strategy, Executive and Board-Level Resilience Training

Governance, Compliance & IT Operations:
SOC 2 Readiness, ISO 27001 Alignment, Policy & Procedure Development, Change Management (CAB), ITIL Principles, Helpdesk Operations, Incident & Problem Management, KPI Tracking

Automation, Data & Reporting:
PowerShell Scripting, VBA, Centralized Data Warehousing, Asset and Fund Performance Dashboards, Tableau, Power BI, SQL (conceptual), DealCloud, Salesforce, D365, Argus

Real Estate Investment & Business Platforms:
Bloomberg Terminal, Yardi, MRI, Voyager, RealPage, VTS, CoStar, Chatham Financial, Moody’s CreditView, Kensington Analytics, Linedata, Eagle Investment Systems, Eze Investment Suite, ACA ComplianceAlpha, Global Relay, DealPath, DealSumm

Collaboration & Productivity Platforms:
Microsoft 365, Zoom, Skype for Business, BlueJeans, Slack, GSuite, NetDocs, Box, Sharefile

User Platforms & Endpoint Management:
Windows 10/11, macOS, Linux, LastPass, Dropbox, 2FA Tools, Mobile Device Management (MDM)

Strategic Technology Leadership:
IT Roadmap Planning, Infrastructure Architecture, Cybersecurity Governance, Cross-Functional DevOps Collaboration, Client-Facing Operational Due Diligence, Board and Department-Level Training