Senior Product Manager, Global Market
Was recruited into this role to establish China platform for new products release, to strengthen partnerships, to develop business opportunities, and to expand company's global presence. Managed product line with $60M in revenue.
- Increased China platform by 100%. Improved China feature parity by 60%.
- Launched self-service portal, which dramatically shortened the average customers onboarding time by 500%.
- Substantially reduced compliance risk, by fully integrating Akamai platform with China partner and local authority system.
- Redesigned China billing system to be geo based, boosting revenue and customer usage by 20%.
- Significantly strengthened the presence of Akamai in the local market, by aligning company's global delivery strategy with local regulations, such as Data privacy Law in China, GDPR in Europe, and PDPA in India
- Recruited and expanded core product team from 2 to 14, significantly improving team confidence.
- Reduced customer escalations by 50% and reduced customer churn rate by 5%.