Download PDF

Skills

Enterprise
  • Lead 6+ long-term cross-functional enterprise program SaaS system implementations impacting $1B+ in spend/mgmt.
    • Project management, global procurement, vendor management, time tracking, workforce planning programs
  • Designed and instituted hiring process improvements enabling 300% growth in contingent talent/labor roster of 600+ event marketing and event producers
Creative Agency
  • Drove conference photo and video agency content sales (100% increase) and operations for global clients
    • Fortune 500 companies including Google, Yahoo, Oracle, Charles Schwab, Genentech, Gap, VISA etc.
  • Sourced and managed supplier, procurement and workforce management programs
    • Primary tools for $10M+ marketing mgmt. programs
Project Management + Internal Communications
  • Certified ScrumMaster (CSM)
  • Certified Project Management Professional (PMP)
  • Practiced analysis of latest HR-tech, internal communication and collaboration tools and markets
  • Methodology for employee experience (EX) framework analysis
    • Purpose, culture, physical environment, access, behavior
  • Experience managing direct reports
Event
  • Background mitigating event risk, irregularities and errors
  • Expert knowledge of contractual terms and conditions including digital photo asset copyrights and licensing
  • Agency and Board Association experience within special events, corporate meetings, expo./exhibit, conference industry
  • Certified Special Events Professional (CSEP, 2015 - 2020) with background in live event and marketing engagement activations

Certifications

07-2020current

CSM - Agile Development

Scrum Alliance
  • Certified ScrumMaster® (CSM®)

Work experience

06-2019current

Senior Manager, Agency Operations and Special Initiatives

Freeman - https://www.freeman.com/
  • Managed consistent and thorough communication between all levels of stakeholders (i.e. C-level, management, line employees, contractors, vendors) across global Freeman divisions
  • Launched four (4) SaaS implementations leading project areas including Initiation, Planning, Execution, Monitoring and Controlling maintaining accurate data, team management and development/training (i.e. Salesforce, Workfront, Coupa, Box etc.) 
  • Resolved challenges as escalation point for VP Client Services 
06-202010-2020

Director of Strategic Partnerships (Contract)

Intactic - https://www.intactic.com/
  • Established and managed corporate account Partner relationships and development including LumApps, Workplace from Facebook etc.
  • Aligned Partner value propositions  by communicating Intactic’s digital workplace strategy and methodologies to uncover digital workplace challenges and opportunities
  • Played unbiased role connecting clients with technology partners to integrate and adopt digital frameworks resulting in elevated employee experience
01-201606-2019

Operations Production Manager

Freeman - https://www.freeman.com/
  • Designed and lead contingent resource talent management program cutting hiring/onboarding time by 50% for interviews, W-2 hiring and talent management of 500+ freelance design and event marketing professionals
  • Managed and coached marketing and creative production professionals through 10+ Tier 1 global sales and marketing conference enterprise operations processes
  • Guided operational process development with regard to the sourcing, training, management and execution associated with all aspects of live events including resource management and onboarding communication
  • Resolved challenges as escalation point for VP Operations
09-200612-2015

Director of Client Services

Orange Photography - https://orangephotography.com/
  • Grew Orange's nationwide affiliate program 400% to over 100 affiliates serving corporate accounts in most U.S. major conference cities 
  • Defined corporate photography, experiential and video services while growing business and maintaining strong brand presence with active sponsorship and networking participation in 15-25 industry events annually
  • Directed internal sales and customer service training and management of existing corporate accounts, marketing projects and general business development
  • Managed operational/production workflow (Salesforce.com-based) for hundreds of small to large-scale photography and video projects for clients nationwide
  • Trained all new salespeople and wrote LMS curriculum and searchable database for both internal and external sales FAQs 
10-200412-2005

Photo Producer

Bonfire Communications
  • Organized and produced corporate photo shoots
  • Primary end-client: Genentech employees
06-200009-2000

Marketing Intern

Maxtor

Acquired by Seagate Technology in 2006.

  • Conducted tech hardware market analysis
  • Developed prospect and product comparison lists
  • Mined Palo Alto, CA research library for production of competitive situation analysis for hardware tech trends
06-199809-1999

Research Assistant Manager and QA Associate

Survey.com
  • Trained temporary employees on surveying techniques
  • Executed research strategy and assisted in writing and developing market research reports and documentation
  • Edited market research proposals and analysis
  • Conducted warm phone call and web surveys with reporting

Education

B.S. Degree, Business Administration

California Polytechnic State University, San Luis Obispo, CA
  • Minor: Economics, Senior Project - Web community Development
  • Major: Business Administration, Marketing Management Concentration

Organizations

05-201506-2016

Board Member

Large, ILEA-NCC - International Special Event Society, Northern California Chapter