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Summary

Highly motivated individual with certifications in IT Support and Cybersecurity possessing a strong aptitude for technology and a keen interest in cybersecurity. Seeking an entry-level IT or cybersecurity role to apply academic knowledge and develop professional skills.

Work experience

Yoshi Mobility, inc, Rochester, US

07/202306/2024

Field Service Technician

Fueled customer vehicles at the GM plant locations in Rochester, Buffalo, and Lockport utilizing a modified Chevrolet 3500HD
pickup truck. Responsible for ensuring routine maintenance was performed on company vehicles.

JEMKO Transportation, inc, N Chili, US

09/202107/2023

CDL-B Delivery Driver

Pick up and deliver industrial and commercial freight along a varying route, primarily in the Western and Finger Lakes regions of New York, utilizing a 26ft box truck.

Self Employed, Rochester, US

03/201908/2021

Self Employed

Utilized a small cargo van to perform delivery of e-commerce packages and pharmaceuticals in the Rochester, NY area.

eHealth Technologies, W Henrietta, US

09/201202/2019

Customer Support Specialist

Requested, reviewed and indexed medical records for customers utilizing custom, in-house software. Documented the process and
results in Salesforce. Beta tested new software releases and alternative software to help determine compatibility and usability in the workflow.

Education

Coursera

07/2024

Career Certificate - Google Cybersecurity

Coursera

06/202407/2024

Career Certificate - Google IT Support Professional

Certifications

  • Career Certificate, Google IT Support Professional
  • Career Certificate, Google Cybersecurity (Sept 2024)
  • ISC2 Certified in Cybersecurity

Skills

Kinesthetic Learner
Mechanically Inclined
Troubleshooting
Problem Solving
Microsoft Office
Microsoft Windows
Communication
Customer Service
QA and QC: Usability
Workflow and Processes: Workflow