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Kevin Paul

SR. Technical Analyst/Project Manager

Summary

IT Professional having 15 years of experience in solution, design, development, testing and implementation of CRM applications.

Work Experience

Sep 2015Present
Sky Deutschland

Senior Technical Analyst/Project Manager

CRM Development Team manages the ongoing development of all CRM systems including Siebel and Salesforce/Vlocity Cloud.

Roles & Responsibilities:

  • Review, Architect & Design Solutions for CRM & its satellite systems.
    • Analyze new project requirements and guide Business teams to finetune them.
    • Work in fast paced Agile & traditional Waterfall project models.
    • Perform technical analysis, create early solution architecture and/or design to set external consultants on the appropriate solution path.
    • Identify project risks and dependencies.
    • Collaborate with broader IT and Technology Teams.
    • Review & manage financial offers and technical concepts from external vendors.
    • Provide inputs and ensure alignment of solutions with continuously evolving IT Strategy.
    • Continuous feedback to improve internal processes.

May 2012Aug 2015
Accenture India

Associate Manager/Systems Analyst

RAP Siebel was a project to develop the Sales and Service platform of a leading Financial Services institution in APAC region. My roles & responsibilities include Siebel Estimation, Design and Development.

Roles & Responsibilities:

  • Estimation
    • Estimate and plan Siebel projects. (Team Size ~100)
    • Assess new projects and develop accurate estimates for its entire lifecycle.
    • Interact with individual project designers and brainstorm the solution.
    • Prepare resource plan based on estimate for each project.
    • Perform project design and code reviews.

  • Design & Development
    • Prior to role as estimator, worked as Siebel Functional Designer for a compliance project.
    • Take part in business workshops to elicit detailed business requirements and perform solution walkthroughs.
    • Support Siebel development and test activities until code deployment in Production.
    • Review technical design documents, code and test scenarios.
    • Coordinate with external vendor teams to align development and deployment activities.
    • Worked as BAU Enhancements Lead, grooming a team to design, develop and support test activities for multiple application enhancements.
  • Functional areas worked in : Customer Sales & Service, Integration and Reporting
Sep 2010Apr 2012
Accenture India

Systems Analyst

Project Opal transformed the customer care and billing applications for a leading Telecom company in Australia. My roles and responsibilities included Siebel Design and Development.

Roles & Responsibilities:

  • Design & Development
    • Create Siebel functional design and support transitions until Build/Deployment.
    • Review technical design documents, code and test scenarios.
    • Manage a team to assess and provide solutions for production issues for 2 months.
  • Functional areas worked in - Order Management, Customer Care, PRM & UCM
Sep 2008Aug 2010
Accenture Australia

Analyst Programmer

Project Opal- My responsibilities during this period included providing Siebel Fix Support.

Roles & Responsibilities:

  • Siebel Fix Support
    • Triage defects and support various stages of testing including Application Testing, Application Integration Testing, Combined Acceptance Testing(CAT) and Pre-Production Deployment Testing activities
    • Work in CAT war-room at client facility for 18 months to clarify design with other external vendors of client and fix Siebel issues.
    • Discuss Siebel issues with client business representatives & offshore team to arrive at solutions.
  • Functional areas worked in- Order Management, Customer Care & PRM.

Mar 2007Aug 2008
Accenture India

Senior Programmer

Project Opal- My role during this period was as a Siebel Developer.

Roles & Responsibilities:

  • Siebel Developer
    • Create technical designs for configuring Call Center application.
    • Develop hands on experience in Siebel configuration, workflows & e-scripting.
    • Perform peer reviews & unit testing.
  • Functional areas worked in- Order Management & Customer Care
Jan 2006Feb 2007
Accenture India

Programmer

Project Opal - I was involved in both Siebel Development and Testing during this period.

Roles & Responsibilities:

  • Development & Integration Testing
    • Work in Siebel integrated application testing team as a team member and as a module lead during a critical release of the project.
    • Coordinate with team members for knowledge sharing, process improvements, test execution, test planning and accurate status reporting
  • Functional areas worked in- Order Management, Customer Care & PRM.

Education

Bachelor of Technology

Electrical & Electronics Engineering

Mahatma Gandhi University, Kerala, India 

2000 - 2004

Certifications

Aug 2019
Goethe Institut

German Language B2 Level Certification

Apr 2015
APMG International

ITIL Foundations v3

Nov 2011
Oracle University

Oracle Siebel UCM 8.2 Training

May 2006
Siebel

Siebel Certified Core Consultant