• Develop quote from client RFP that improves quality and adheres to budget parameters
• Develop all audio, video, and networking systems for the plenary and breakout rooms
• Draft scale diagram of the main and parallel spaces and determine the specifications for equipment to fill the rooms appropriately.
• Collaborate with conference planners and hotel staff to achieve a smooth operation of the event.
• Oversee all staff for setup and operation of the AV systems right through to the teardown at the end of the event

• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, mice and ad-in boards
• Troubleshoot and resolve hardware, software and connectivity problems, including user access, and security
• Provide high touch user support to team of senior researchers and medical industry professionals
• Assist with department workstation moves by activating network ports, ensuring systems are reconnected and functioning
• Enforce security policies with users for data and network protection

AV/IT Specialist

• Manage all audio, video, networking, and computer needs for the BMO Education and Conference Centre
• Assist in the planning and execution of events through the Centre and other BMO managed spaces at UHN
• Build up all devices on the conference centre internal network to improve functionality of the facility
• Provide support to clients during events when technical issues arise
• Setup digital way finding display server and added all screens to the correct network according to their location

• Manage all workstations and ensure all are functioning properly, applying upgrades as needed
• Monitor the network and recommend upgrades as needed to support company growth
• Access database and mail servers to troubleshoot and apply fixes as issues arise Respond to all IT related support requests

• Use internal ticketing system to log new service, track status of repairs, purchase orders, and invoicing for customers
• Manage multiple repairs, customer requests, flow of information to Apple regarding repair status and parts requests
• Provide off-site installations of hardware and network systems
• Train and Supervise new staff on Service department processes, expectations, and any changes to protocol

• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
• Turning around repairs to customers as quickly as possible

• Worked with other technical staff under the supervision of a team leader for all regular season special events set up/tear down and all lighting/ technical logistics for Halloween Haunt preparation
• Special Events Technician/Halloween Haunt Assistant Lighting Designer

• Set up and test audio systems prior to daily shows
• Implement corporate guidelines for daily maintenance of theatres and equipment
• Operate audio console during live productions troubleshoot any equipment malfunction during show

• Coordinate set up and tear down of staging and technical equipment
• Direct theatre technicians for lighting, sound, and staging specifications
• Liaise with theatre venues with respect to technical and staffing components of show
• Adapt lighting design to each location
• Operate lighting consoles during the show.