Kinthia Reese

Project Summary 

In this project, I developed a customized e-learning course using Rise 360, tailored to meet the specific needs of a Human Resources department. The primary goal was to refresh employees’ understanding of the records retention policy, ensuring compliance with both internal company standards and federal regulations.

Client Need

The HR department requested an updated, interactive training module that would:

• Reinforce key components of the organization’s records retention policy.

• Improve employee adherence to document handling procedures.

• Reflect the most current legal and regulatory standards.

My Role

As the instructional designer and course developer, I was responsible for:

• Consulting with HR stakeholders to identify knowledge gaps and define learning objectives.

• Researching and synthesizing policy content from internal HR documentation, company guidelines, and federal retention regulations.

• Designing a user-friendly, visually engaging course structure in Rise 360 that included multimedia elements, knowledge checks, and real-world HR scenarios.

Key Features of the Course

• Clear breakdown of retention timelines for different document types.

• Embedded quizzes and interactive case studies to reinforce learning.

• Downloadable job aids for easy reference outside the course.

• Mobile-responsive design for on-the-go learning.

Impact

The final course provided the HR team with a scalable and reusable training tool that met compliance needs and improved policy awareness. It also demonstrated how instructional design can directly support risk management and regulatory alignment within HR operations.

Project Summary 

This project involved the design and development of an interactive, district-wide customer service training course using Articulate Storyline 360. The course was created to standardize service expectations and enhance the customer experience across all departments within the district.

Client Need

The district leadership identified a need for consistent, high-quality customer service practices among frontline staff, including those in administrative, school-based, and support roles. The goals were to:

• Promote a culture of respect, responsiveness, and professionalism.

• Equip employees with tangible strategies for managing internal and external customer interactions.

• Provide a scalable, trackable solution for training across various departments and job functions.

My Role

As the course designer, I:

• Facilitated needs assessment conversations with district leaders and department heads.

• Defined clear learning objectives focused on communication, empathy, and service recovery.

• Created a detailed storyboard to plan content flow, visual elements, interactions, and assessments, ensuring stakeholder alignment before development began.

• Developed a highly interactive eLearning module using Storyline 360 that included:

  • Scenario-based branching interactions.

  • Role-play simulations with feedback loops.

  • Voiceover narration and closed captioning for accessibility.

  • Integrated quizzes with scoring and feedback.

Key Features of the Course

• • Realistic customer interaction scenarios tailored to district contexts.

  • Custom-designed characters and environments to reflect district branding.

  • SCORM-compliant output for integration with the district's LMS.

  • Data tracking capabilities for progress monitoring and training compliance.

Impact

The training course helped establish district-wide service standards, fostered a more unified customer experience, and empowered employees with practical tools to enhance their service delivery. The interactive format encouraged learner engagement and helped reinforce behavior change through scenario-based learning.

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