OFFICE MANAGER
High Country Dental
- Efficiently managed office operations for Dr. Nathan Barton (formerly Dr. Rob Mullins), ensuring smooth workflow and optimal productivity.
- Implemented effective administrative processes and systems, resulting in improved efficiency and organization.
- Oversaw scheduling, appointment management, and patient coordination, providing excellent customer service and satisfaction.
- Maintained accurate and up-to-date patient records, ensuring compliance with privacy regulations.
- Directed billing, insurance claims, and reduced the need for appeals by 15%, improving accurate and timely reimbursement.
- Responsible for the entire Doctor credentialing process.
- Recruited and onboarded new team members, conducted employee assessments, and administered employee payroll and benefits.
- Spearheaded temporary hygienist placement on a weekly basis to meet the increasing need for patient care due to the unavailability of permanent hygienists.
- Coordinated the Practice's social media to ensure a positive online presence.
- Fostered a positive and professional work environment, promoting teamwork and employee morale.