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Work experience

2018Current

OFFICE MANAGER

High Country Dental
  • Efficiently managed office operations for Dr. Nathan Barton (formerly Dr. Rob Mullins), ensuring smooth workflow and optimal productivity.
  • Implemented effective administrative processes and systems, resulting in improved efficiency and organization.
  • Oversaw scheduling, appointment management, and patient coordination, providing excellent customer service and satisfaction.
  • Maintained accurate and up-to-date patient records, ensuring compliance with privacy regulations.
  • Directed billing, insurance claims, and reduced the need for appeals by 15%, improving accurate and timely reimbursement.
  • Responsible for the entire Doctor credentialing process.
  • Recruited and onboarded new team members, conducted employee assessments, and administered employee payroll and benefits.
  • Spearheaded temporary hygienist placement on a weekly basis to meet the increasing need for patient care due to the unavailability of permanent hygienists.
  • Coordinated the Practice's social media to ensure a positive online presence.
  • Fostered a positive and professional work environment, promoting teamwork and employee morale.
20162018

Office Supervisor

Wolfson Dental
  • Efficiently oversaw patient operations, including phones, scheduling and treatment planning.
  • Executed seamless patient experiences by providing exceptional customer service and addressing inquiries and concerns promptly.
  • Coordinated with insurance providers to verify coverage and facilitate claims processing, resulting in timely reimbursements.
20152016

Co-Office Coordinator

Highlands Ranch General & Cosmetic Dentistry
  • Conducted thorough patient accounts receivable auditing, emphasizing accuracy and implemented a new patient payment policy, resulting in improved financial stability and increased revenue.
  • Oversaw treatment planning and scheduling, optimizing patient flow and enhancing overall efficiency.
  • Handled patient inquiries and provided exceptional customer service, contributing to a more positive patient experience.

Education

20092011

Associate of Science

CO Technical University

Graduated with 3.99 GPA

Skills

dentrix core/ascend, dexis
leadership & accountabILITY
Time manaGEMENT & organization
customer service & commuNICATION
Microsoft Office Suite
quickbooks