LaToya Bogan

Services and Sales Coordinator

+1 662-610-2202
Saltillo, Ms, US
lbogan1354@gmail.com

linkedin.com/in/latoya-bogan-95741184/

Highly motivated account manager with 10+ years of exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Experienced in managing major key accounts. Skilled in building strong client relationships and delivering exceptional customer service

Work experience

ACCO Brands

2022present

National Account Sales & Service Coordinator

ACCO Brands

Managed service contracts across 2,500+ locations for National Accounts, supporting $12M+ in revenue
Monitored daily metrics to ensure alignment with service-level objectives and achieved high levels of customer satisfaction.
Collaborated effectively with over 160 technicians and cross-functional departments to streamline service operations
Managed order entry processes for strategic accounts, promptly addressing client issues to ensure seamless operations
Conducted research and resolved client conflicts rapidly, safeguarding key accounts and minimizing business disruptions.
Coordinated cross-functional teams to address project challenges, mitigate risks, and provide regular status updates to customers
Utilized proficiency in Excel and Microsoft applications to support data management processes and streamline reporting

2020-012022-12

Strategic Account Support Representative

ACCO Brands

Experienced in managing High profile accounts for clients such as FedEx Office, Staples, and Office Depot, handling order entry, service requests, and contract management
Monitored and managed Key accounts email queue in Saleforce processing 40-50 orders and/ or returns daily
Strengthened collaboration and repeat business by building strong rapport and long-term relationships with internal teams and key account holders
Resolved conflicts effectively through identifying underlying issues and implementing tailored solutions to enhance customer satisfaction
Consistently contributed to customer loyalty and repeat business through the receipt of positive feedback

2013-082019-12

Customer Service Representative

ACCO Brands

Managed diverse customer inquiries, including processing up to 75 orders daily, handling returns, and addressing product-related questions to ensure delivery of high-quality service
Handled up to 70 inbound calls per day to effectively address and resolve customer complaints, contributing to sustained satisfaction and loyalty
Processed 50–70 service requests in VSM daily for key accounts, ensuring timely confirmations and executing follow-up actions as required
Responded promptly and professionally to an average of 40 calls daily, resolving customer service concerns efficiently
Maintained a positive approach during all interactions, fostering strong customer relationships and enhancing overall experiences