"Customer-oriented professional with 20 plus years of experience delivering exceptional customer service in a fast-paced environment, adept at resolving complex issues, actively listening to customer needs, and maintaining high customer satisfaction through effective communication and problem-solving skills
Responsible for load and unload cargo, prepare orders, and maintain the warehouse. Used equipment like forklifts and pallet jacks to move goods around. Received truck deliveries. Loaded and unloaded cargo from ships and trucks. Ensured that shipments are properly labeled and stored.
Responsible for Dangerous Goods (DG) duties is primarily tasked with safely loading and unloading hazardous materials onto and off aircraft, ensuring proper documentation, labeling, and segregation of DG cargo, while strictly adhering to all relevant regulations and safety procedures throughout the process.
Paying close attention to what the customer is saying
Adjusting communication style to suit each customer situation.
Clearly expressing information both verbally and in writing.
Understanding and relating to a customer's emotions
Remaining calm and composed when dealing with frustrated customers.
Maintaining a friendly and helpful demeanor.