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DAMIAN IULIA MARIA

Customer Service

Work experience

2019

Customer service/Call Center/Data entry

ROSEBIA / ASHFIELD CANADA

- data entry, orders of medicines

- update our company data base ,based on the College of Physicians of every province in Canada, and based on the informations given on the phone

-searching for addresses, faxes, clinics, hospitals, private practice locations

June20162019

VVIP Cabin Crew

Qatar Executive Doha- Qatar

Providing superior In-Flight safety and excellent service for owners, guests and charter customers.
Managing gastronomic dishes and catering to vip customers 

Thorough knowledge in worldwide culinary, caterers, business aviation, and on board products.
Excellence service on board, Pre-flight and post-flight duties.

Making decisions on the spot to ensure effectiveness and smooth operation.

Regularly provide feedback to the Performance and Training Managers regarding the performance of the crew, customer's inflight experience and follow up in a timely manner.

Flexibility regarding the service on board and regarding the customer's profile.

Accountable for the catering orders to be sent on time and loaded on time.

Promote Company's sales program like Diamond

May 2015May 2016

CABIN MANAGER

Qatar Airways Doha- Qatar

CABIN SENIOR/ SUPERVISOR

-demonstrating leadership skills, coaching the cabin crew, in charge of a different team of cabin crew each flight and assess the crew performance and give feedback

- Meeting customers satisfaction by identifying and resolving their problems and complains on the spot as well as following up where required/service recovery.

-works effectively with all departments in the airline

-delivers inflight announcements and responsible for safety and security compliance

- ensure all company resources are managed to avoid wastage and unnecessary expenditure

-overall in charge of single-aisle aircrafts, fully in charge of Economy class on wide-bodied aircrafts

-promoting and selling duty free products onboard.

Jan 2013Apr 2015

Flight Attendant

Qatar Airways

F1(flight attendant)-working inBusiness Class and First Class

-offering our customers the best service and comfort.

-maintaining high standards , self introduction, menu terminology, products knowledge, and plating the food

- promoting QATAR AIRWAYS Privilege Club Frequent Flyer Program

Oct 2010Dec 2013

Flight Attendant

Qatar Airways

F2(flight attendant)-working inEconomy Class 

-performed all necessary flight attendant duties, meals and drinks service

-  paying attention to details and anticipate our customers  needs, offering a  5 star service ,safety focused 

Oct 2007Aug 2010

Marketing Assistant/Tourist Agent

Transilvania Travel S.A - Brasov - Romania

-promoting our offers on different tourism sites
- offering assistance and guidance to our clients ; selling holiday packages inside and outside the country, airline tickets, promoting special offers, centralizing the agency's sales.

Education

Trainings & Courses & Skills

10

Well trained in:

-Safety and Emergency Procedures,

-First Aid Procedures ,

-Fire fighting training,

- Emotional intelligence training

-Leadership training, Customer service training

- Galley and plating training

- CRM training - Crew Resource Management

Trained on:-  Airbus : 319, 320, 330, 340, 310

                   - Boeing : 777- 300, 777- 200, 787 dream-liner

10
Computer Skills

Excellent knowledge in Microsoft Office ( Word , Excel, Power point), internet navigation

Social Skills and Competences

- Strong work ethic, flexible and diplomatic.Time management and decision making under pressure.

-Good communication, open minded, team-player, with a professional approach.

-Maintaining integrity, confidentiality and professionalism at all times.

-Cultural awareness, professional, proactive and paying attention to details.