Download PDF

Executive Summary

Results-driven IT Manager with more than 10 years of experience in Service Delivery, Project-Program Management, and Business Strategy, with a Strategic Outsourcing background. Ability to lead multi-disciplinary teams covering a wide range of different technologies, with focus on Customer satisfaction. Experienced in dealing with complex projects and/or critical situations, and engaging all levels of the organization, while building mutual trust across teams and customers. 

Professional Experience


IT Regional Delivery Manager

IBM - Spanish South America Region
  • Leadership of an organization of 40+ employees in charge of the System Management Tools and Automation IT Portfolio across countries in SSA region (Argentina, Chile, Perú, Uruguay, Colombia, Ecuador & Venezuela).
  • Negotiation and customer facing, identification of Revenue opportunities.
  • Responsible for driving Innovation and Delivery Quality through Automation, to achieve organizational Productivity targets.
  • Communication of progress' reports to Directors and Executives.
  • Responsible for SLA Attainment, Customer Satisfaction, and Delivery execution.
  • Department's People and Financial management.

IT Delivery Manager

IBM Argentina - Global Delivery Center
  • Manager of the Tivoli Monitoring, AS/400, and Mainframe Automation teams with 40 employees in charge.
  • Responsible for IT Delivery to customers in EMEA, US, Canada and UK.
  • Responsible for achieving SLA attainment, compliance metrics and C-SAT.
  • Performance evaluations and development of new leaders.

Team Leader

IBM Argentina - Global Delivery Center
  • Leader of the Monitoring, Mainframe, AS/400 and Performance & Capacity technical teams with 25 employees in charge.
  • Responsible for ensuring Incident, Problem and Change processes are executed efficiently, while attaining SLA levels.
  • Escalation point for complex issues and critical situations.
  • LEAN/Six Sigma Project Manager.


IBM AS/400 Sr Administrator

IBM Argentina - Global Delivery Center

IT Analyst


Technical Support Level 2

IBM Argentina - BankBoston Helpdesk