PS
PS is the airport experience re-imagined. Commercial travel with unwavering service, seamless TSA and immigration, and direct access to your aircraft.
- One of five-person executive team of TPG-backed company delivering 6x exit with a focus on leading overall commercial strategy.
- Develops and implements a comprehensive and aggressive revenue growth strategy across multiple service offerings and locations.
- Builds, deploys and manages efficient sales and customer service teams in an emerging category within luxury travel industry.
- Designs go-to market strategies including pricing packaging, and promotion strategies that are mindful of the high touch customer and various intermediaries to drive revenue growth and brand loyalty.
- Identifies and pursues growth opportunities based on market trends, customer behavior and competition.
- Designed and implemented KPIs, dashboards, and performance metrics to drive a sales-focused culture, aligning team efforts with company goals and enhancing overall sales performance.
- Rebuilt and refocused customer service (reservations) teams to deliver exceptional customer service, growth, efficiencies and positive company culture while increasing satisfaction scores by 20% and reservation requests by 32%.
- Delivers ongoing customer retention of 85%, a 12% improvement over two years.
- Manages companywide revenue (with focus on growth) with annual revenue goal of $91M+
- Delivered an average of 30% revenue growth over 7 years (including pandemic) with 53% in year one, 47% in year two, 95% in year three.
- Delivers quality lead generation across multiple verticals.
- Collaborates cross functionally with internal departments to define and improve company efficiencies and customer experience.