Download PDF


To bring my creativity, spark, and knowledge to the Apple store, so that  I can give customers the ultimate customer service experience, and make them fall in love with Apple products like I did! 

Work experience

Front Desk Agent

Spring Hills Suites MarRIOTT
Jun 2015Present

Checking guests into and out of the hotel in a professional and courteous manner

Handling Guest issues pleasantly 

Responsible for making reservations, answering guest inquiries, ensuring guests receive prompt and professional attention, and personal recognition

Night Audit Manager

Courtyard Marriott Pueblo
May 2011Jun 2012

 Processed check-ins and check-outs while maintaining front office service standards 

Greeted and met all of the customers needs at all times to carry out customer service excellence standards

Ran audit reports and files for hotels daily services, accounting, and information

Completed all forms and documentation, and then filing them

Created spreadsheets, signs, and brochures, organizing, billing, and word processing

Supervised night houseman while having  complete knowledge at all times of all hotel features/services, and ensured the safety and well-being of our guest

Sales Assistant Manager

Cow Town Boots
Jul 2007Dec 2008

 Kindly greeted and welcomed customers to the store in a friendly manner

Recognized, priced and stored merchandise

Handled all the complaints from customers with sensitivity

Assisted other colleagues in all cash register responsibilities including; balancing, handling customer purchases, and organizing cash register

Handled ordering, deliveries, and restocked shelves 

Met our sales quota by selling numerous cowboy boots 


Tennessee State University

Some College

Completed all of my prerequisites.  

Pueblo Central High School

High School Diploma
Aug 2005May 2009

Graduated with honors. Received my diploma. Selected as 2009 Daniels Fund Scholar. 


Considerable experience of 3 years in offering outstanding customer services, Excellent computer skills, Great communication and interpersonal skills, Proven ability to adapt myself to the changes around me, Detail oriented, Cool


Katera Buckland, GM SpringHill suites Marriott

150 S Santa Fe, Pueblo Co


Kelley Sandavol, Manager Courtyard Marriott

110 W. 1st street Pueblo, Co


Jose Aguilar, Cowtown Boots owner

781 S Palomar Pl