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Personal Statement

I am a confident person with highly developed skills in problem identification & implementation of effective solutions. I am comfortable with analyzing & understanding data, working under time pressure and presenting myself in a professional manner. I have excellent interpersonal, communication & social skills; I am a fast learner, a friendly and flexible individual with an entrepreneurial approach towards objectives and tasks.

Work experience

First National Bank of Namibia Ltd - Windhoek, Namibia
03/2024Current

Application Support Analyst

  • Automation of operational processes using SharePoint, Power Platforms, and Blue Prism through Agile framework to enhance efficiency, reduce manual workload, and support digital transformation initiatives.
  • Definition and documentation of IT application requirements to support structured development, clear stakeholder alignment, and successful implementation of business solutions.
  • Resolution of user-reported incidents with timely investigation and remediation, maintaining detailed updates to support user satisfaction, operational continuity, and adherence to service level agreements(SLAs).
  • Development and maintenance of a comprehensive knowledge base for application enhancement solutions, technical guidelines, streamlining issue resolution, improving knowledge sharing, and increasing accessibility of technical information.
  • Conducting system, integration, functional, and user acceptance testing (UAT), and coordinated deployments of application systems, validating changes prior to production release to ensure seamless integration, cross-platform compatibility, and reliable performance. 
  • Ongoing monitoring of system performance and application access rights, proactively resolving anomalies, enforcing secure access control and segregation of duties, and escalating critical issues in line with governance and compliance requirements, while actively participating in daily stand-ups and other Agile ceremonies to accelerate delivery through continuous feedback.
  • Serving as an IT Innovation Champion to facilitate idea submissions and support hackathon events for application development.

Deutsche Telekom IT Solutions Kft - Budapest, Hungary
05/202207/2023

Cloud Services IT Trainee Business Intelligence focused

  • Developed and implemented Excel pivot tables and VBA macros to streamline data analysis and reporting, reducing turnaround times and improving efficiency in report generation.
  • Conducted exhaustive testing and ensured successful deployment of VBA macros, automating repetitive tasks with high accuracy and reliability.
  • Performed comprehensive data analysis using Python, SQL, and Power BI, creating insightful reports to support data-driven decision-making.
  • Utilised ServiceNow (SNOW) for incident and change management, conducted SLA reviews, and contributed to CAB meetings by supporting the assessment of internal and external changes.
  • Prepared detailed IT capacity and availability reports to support effective resource allocation and strategic decision-making.
  • Provided technical business support to Project Management Officers and Service Delivery Managers, including calendar management, meeting scheduling, correspondence handling, and automation of workflows using SharePoint and Power Platform to improve operational processes and minimise manual workloads.

Bank of Namibia Ltd - Windhoek, Namibia
10/202012/2020

Temporary Internal Auditor

  • Conducted comprehensive internal accounting and IT general controls reviews, ensuring adherence to established procedures, regulatory requirements, and professional standards.
  • Assessed SAP application users, roles, and transactions to verify compliance with predefined access controls, segregation of duties principles, and operational guidelines.
  • Identified potential risks, control gaps, and deficiencies, contributing to the enhancement of internal control frameworks and risk mitigation strategies.
  • Collaborated with cross-functional teams to collect, validate, and interpret financial and operational data, performing in-depth analyses to support audit objectives.
  • Prepared detailed internal audit reports with clearly articulated findings, root cause analysis, and actionable recommendations to improve processes and strengthen controls.
  • Maintained strict confidentiality and professionalism in handling sensitive financial and operational information, consistently meeting tight deadlines for efficient audit execution.

PwC Namibia Ltd -Windhoek, Namibia
03/201907/2020

Senior IT Audit Consultant

  • Conducted comprehensive IT control (SOX ITGC) and IT application control reviews to ensure compliance with industry standards, regulations, and internal frameworks.
  • Performed system and user audits, including vulnerability assessments and cybersecurity reviews, to identify risks and implement effective mitigations.
  • Provided IT systems audit support for Namibian Assurance & Internal Audit practices, delivering accurate assessments aligned with organizational objectives.
  • Conducted compliance reviews and IT governance evaluations to guarantee adherence to internal policies and external regulatory requirements.
  • Delivered data audit services such as data migration validation and data analysis reviews, ensuring integrity, accuracy, and consistency in organizational data processes.
  • Facilitated knowledge transfer through training and coaching initiatives for new trainees, contributing to team development while maintaining detailed audit documentation for stakeholder communication.
Methealth Namibia Administrator Ltd - Windhoek, Namibia
04/201602/2019

IT Helpdesk Technician

  • Monitored and maintained network systems, resolving technical and security incidents in alignment with ITIL framework guidelines to ensure efficient incident management and minimal downtime.
  • Delivered comprehensive end-user support as primary point of contact, including software configuration, installation and troubleshooting, as well as remote and desktop assistance for password resets, software issues, printer setup and mailbox configuration.
  • Administered user profile creation and onboarding processes, including delivery of induction training with a strong emphasis on cybersecurity awareness and adherence to IT policies.
  • Developed, documented and enforced IT policies and procedures to ensure compliance, strengthen information security and support a secure and efficient organisational IT environment.
  • Supported internal ERP system operations through data loading, backups, restoration activities and resolution of system configuration issues to maintain system reliability and data integrity.
  • Coordinated IT-related audits by preparing documentation, liaising with internal and external auditors, implementing recommendations to mitigate identified risks, and maintaining IT asset inventory, including purchasing, barcoding, maintenance records, insurance details and oversight of SLAs and maintenance contracts for phones, printers and hardware/software licences.
Methealth Namibia Administrator Ltd - Windhoek, Namibia
06/201503/2016

Client Service Advisor

  • Served as a dedicated point of contact for clients, building strong relationships and ensuring their
    satisfaction with our services.
  • Maintained detailed records of customer interactions and claims processing, ensuring accuracy and compliance with company policies and procedures.
  • Collaborated with cross-functional teams to address customer concerns and provide comprehensive solutions, enhancing overall customer experience.
  • Achieved and surpassed performance metrics such as customer satisfaction scores and claim processing turnaround times. 
  • Diligently proofread all customer correspondence and documentation, ensuring accuracy and
    professionalism in all communications.
First National Bank of Namibia Ltd - Windhoek, Namibia
07/201305/2015

Ledgers Administrator

  • Oversaw end-to-end ledger administration, ensuring accurate general ledger accounting, timely posting of business transactions and robust management of financial records in line with internal controls.
  • Implemented fraud prevention measures through detailed transaction inspections and proactive client engagement to verify transaction validity, reducing potential financial and reputational risk and improving the effectiveness of internal controls.
  • Investigated and resolved suspicious transactions promptly, coordinating with relevant stakeholders and systems to address fraudulent activities effectively and maintain the integrity of financial records.
  • Facilitated clear communication with clients and stakeholders by translating complex financial and accounting concepts into accessible, non-technical language, while maintaining up-to-date knowledge of industry best practices, banking regulations and compliance requirements to support continuous process improvement.

Languages

    1. Oshiwambo (Mother Tongue)           2. English (Fluent)        

Education

Budapest University of Technology and Economics
09/2020 07/2023

Msc in Computer Science Engineering

Budapest, Hungary

Namibia University of Science and Technology
01/201711/2017

Bachelor of Computing and Informatics - Business Informatics (Honours)

Windhoek. Namibia

Polytechnic of Namibia
01/201111/2014

Bachelor of IT in Business Computing

Windhoek. Namibia

Polytechnic of Namibia
01/201011/2010

National Diploma in Information Technology

Windhoek. Namibia

Other Certifications

1. Automation Pioneer     2. SAFe 6       3.  Foundational Payment Systems

Skills

IT Audit, Risk Assessment and Management :

IT Governance, Risk & Compliance(GRC), GDPR,
Business Continuity & Disaster Recovery, IT General
Controls (ITGCs) & Cyber Security reviews, Accounting.

Business intelligence:

Advanced MS excel skills, Data analysis tools ,Data Warehousing, Data Lakes implementation, visualization and
transactional reporting.

IT Frameworks, Policy and Procedure Management:

Policies and procedures formulation based on industry
frameworks.

Service Delivery Management

Incident, change, problem & requests management, ITIL/ITSM  ticketing systems, logging and escalation, CAB facilitation.

Systems Development and Optimization:

Coding, Software Testing, Requirements Analysis, CI/CD, documentation & operating manuals review.

IT and Administrative Support:

Microsoft Office/365/SharePoint/Power Platforms/Azure, Google.

Collaboration:

Good team player possessing strong interpersonal skills,
able to work independently and collaboratively.

Communication skills

Good verbal and written English communication skills
paired with strong presentation and public speaking skills.

Key Attributes

  • Self-motivated individual with good Business Management and IT skills combined with a flexible attitude to work.
  • A critical thinker with strong analytical skills.
  • Good organizational, prioritizing and time management skills developed in a variety of deadline oriented situations.
  • Get on well with people at all levels, easily making good working relationships.
  • Have good presentation skills combining sound analytical research and clear verbal explanation.
  • Strong team player skills and collaborate with others, Striving for quality in everything I do.

References