2015-07Present
Field Service Engineer
Hewlett-Packard
- Onsite representative performing necessary service functions for the high-value national account with 24-hour support.
- Providing rapid response support with a two-hour window for maximum uptime on all the products.
- Security Clearance - Passing all the necessary security clearances which include drug, criminal, and credit background checks for working with Magnetic Ink Character Recognition checks and Experian Social Security Number statements.
- Performing a full range of maintenance on HP product family; including technical diagnostics, software loads, installation, removal, retrofit, and customer call assistance.