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Elizabeth R. Clausen

Summary

Exceptional Development Director with 11 years’ experience organizing business relations, workshops, fundraisers, customer events and meetings at the senior management level.  Served as primary point of contact for and liaison between executives, community partners and organizations, personnel, clientele, vendors and more to execute fully organized functions and experiences.  Exceptional communications, interpersonal and relationship development skills.  Dedicated and focused individual, with a passion for success. 

Core Competencies

  • Strategic Planning
  • Highly Organized   
  • Strongly Adaptable
  • Relationship Building
  • Operational Excellence       
  • Communication
  • Process Excellence
  • Competitive Intelligence
  • Team Leadership 
  • Ability to Empower Others         
  • Product Education
  • Research & Analysis
  • Project Management
  • Process Improvements
  • Client & Staff Relations          

Professional Experience

20162018

HR Analyst

Union Pacific Railroad

Employee resource for Fortune 500 company in healthcare and benefits, retirement and financial planning, company specific benefits and other inquiries as they emerged. Executed 300+ management employee transactions monthly in SAP system for end users to have necessary security access, correct salary, benefits, employment history and ensure overall function to perform the responsibilities of their job.

  • Provided functional support for HR systems while supporting vendors and internal business partners to ensure system functionality.
  • Implemented numerous process improvements within months of taking ownership of new responsibility, which streamlined productivity, reduced overall costs, and advanced business processes.
20152016

Administrative Manager

Union Pacific Railroad

Managed Vice President of Human Resource's complex and frequently changing schedule and highly confidential meeting materials.

  • Distributed department-wide communications, assisted with team building initiatives and overall support for staff development.
  • Supervised and worked collaboratively with Administrative Assistant in supporting HR Senior Leadership Team.
20132015

Administrative Assistant

Union Pacific Railroad

Provided responsive, high quality support for two Vice Presidents in the Marketing and Sales Department. Served as the focal point for the Coal team as Recognition Leader, Training and Development Coordinator, Records Management SME, and Customer Event Coordinator.

  • Assisted and organized budget process of general expenses with input into the BPC system.
  • Coordinated the communications and logistics of a Customer Satisfaction Survey Leadership Team in determining the best process in providing exceptional service to 1,000+ customers.
20122013

Operations & Volunteer Manager

American Red Cross

Recruited, organized and managed volunteer coordination for the Nebraska/Southwest Iowa Region. Planned and organized special events including volunteer recognition and fundraising. Enhanced communication between departments with volunteers, fostering a sense of teamwork and collaboration throughout the region.

  • Organized annual Volunteer Recognition event for region of 1,200+ volunteers.
  • Coordinated and executed annual event 'Heroes in the Heartland' recognizing local citizens in the community for heroic acts.
20082012

Special Assistant to the CEO/Financial Development Associate

American Red Cross

Provided administrative and business support to the Chief Executive Officer and Board of Directors. Multitasked extensively in coordination of meetings, travel, file maintenance, and other tasks as needed.

  • Assisted with coordination of fundraising events and outside partnerships.
  • Interviewed, hired and managed client services staff within the Region office.
  • Generated revenue for client programs and services through timely submission of well-researched, well written and well-documented grant and fundraising proposals. 
20052008

Marketing Manager

Mall of the Bluffs

Interviewed, hired, supervised, managed and trained staff and seasonal staff of 15-25. Executed marketing and customer service plans and programs by leading the center’s developed long-term goals. Spearheaded staff to increase gift card sales, improve customer relations and perform essential marketing projects. Planned and organized mall events to increase traffic and sales by 5% each quarter.

  • Identified, created and implemented sponsorship initiatives to generate increasing revenue goals.
  • Coordinated all shopping center visual merchandising, signage and advertising programs.
  • Supported property team in efforts to maintain appropriate client and tenant satisfaction ratings. 

Education

Bachelor of Arts

Creighton University

Certificate of Fundraising Management

University of Nebraska Omaha