Emergency Communications Officer
September 2023Current
Towns of Ipswich Police & Fire
- Handled all non-emergency and 911 emergency calls/email/SMS/TTY for police, fire, and EMS. Determined call priority and response of personnel, equipment, and/or agency.
- Quickly and simultaneously searched multiple databases. Entered and modified records in local, state, and national databases.
- Took control in chaotic, stressful, confusing, or frenzied situations.
- Operated communications and ancillary equipment including E911, multi-phone lines, Computer Aided Dispatch, Zetron, radio frequencies, etc.
- Detailed knowledge of jurisdictional boundaries, roads, neighborhoods, landmarks, public buildings, and waterways.
- Listened to and questioned people in varied mental or physical states with patience and empathy to obtain pertinent information.
Emergency Dispatcher & Public Saftey Communications
7 April 2021August 2024
Adult Services Librarian
August 2021August 2022
Rowley Public Library
- Developed, promoted, and implemented programs and events. Outreach to patrons in the community, created collaborations within the town to better serve the population.
- Supervised processing of new library materials and weeding of the collection.
- Cataloged all new materials into the collection.
- Revamped and expanded the Library of Things collection, purchased, processed, and cataloged all new additions. Relocated collection. Established LoT protocols for staff.
- Designed promotional material and published via social media, e-newsletter, website, and physical displays.
- Managed staff, tracked and analyzed stats and metrics
Digital Brand & Small Business Growth Consultant
May 2015August 2022
Design Shoals
- Worked on multiple CMS platforms including WordPress, Wix, Shopify
- Advised on digital strategy and/or completed tasks relating to digital life of the business.
- Produced analysis and prospect research as needed
Product Support - Collection Development and Librarian Resources
November 2015July 2015
EBSCO Information Services
- Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
- Created new records and indexing using Sears and Dewey Classification Systems.
- Reformatted designation and record metadata
Special Corporate Library - Researcher
January 2014May 2014
Draper Laboratory
- Extensive use of Outlook and SharePoint.
- Conducted market and competitive intelligence research producing condensed reports.
- Identified medical device company partnership structures and consortia.
- Identified trendsetters and market opportunities in neo-manufacturing and micro-electromechanical systems industry.
- Trained department staff to use new applications and software.
Researcher
June 2013August 2013
Harvard University, Alumni Affairs & Development
- Conducted extensive prospect research, producing original reports.
- Conceived and implemented Zotero database to track citations.