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Experience

Emergency Communications Officer

September 2023Current
Towns of Ipswich Police & Fire
  • Handled all non-emergency and 911 emergency calls/email/SMS/TTY for police, fire, and EMS. Determined call priority and response of personnel, equipment, and/or agency.  
  • Quickly and simultaneously searched multiple databases. Entered and modified records in local, state, and national databases.
  • Took control in chaotic, stressful, confusing, or frenzied situations. 
  • Operated communications and ancillary equipment including E911, multi-phone lines, Computer Aided Dispatch, Zetron, radio frequencies, etc.
  • Detailed knowledge of jurisdictional boundaries, roads, neighborhoods, landmarks, public buildings, and waterways.
  • Listened to and questioned people in varied mental or physical states with patience and empathy to obtain pertinent information.

Adult Services Librarian

August 2021August 2022
Rowley Public Library
  • Developed, promoted, and implemented programs and events. Outreach to patrons in the community, created collaborations within the town to better serve the population.
  • Supervised processing of new library materials and weeding of the collection. 
  • Cataloged all new materials into the collection.
  • Revamped and expanded the Library of Things collection, purchased, processed, and cataloged all new additions. Relocated collection. Established LoT protocols for staff. 
  • Designed promotional material and published via social media, e-newsletter, website, and physical displays.
  • Managed staff, tracked and analyzed stats and metrics  

Digital Brand & Small Business Growth Consultant

May 2015August 2022
Design Shoals
  • Worked on multiple CMS platforms including WordPress, Wix, Shopify 
  • Advised on digital strategy and/or completed tasks relating to digital life of the business. 
  • Produced analysis and prospect research as needed

Product Support - Collection Development and Librarian Resources

November 2015July 2015
EBSCO Information Services
  • Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
  • Created new records and indexing using Sears and Dewey Classification Systems.
  • Reformatted designation and record metadata

Special Corporate Library - Researcher

January 2014May 2014
Draper Laboratory
  • Extensive use of Outlook and SharePoint.
  • Conducted market and competitive intelligence research producing condensed reports.
  • Identified medical device company partnership structures and consortia.
  • Identified trendsetters and market opportunities in neo-manufacturing and micro-electromechanical systems industry.
  • Trained department staff to use new applications and software.