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Summary

Driven IT professional with expertise in IT Asset Disposition (ITAD), information technology support, and network architectures, demonstrating experience across diverse roles and industries. Proficient in designing PXE boot environments, developing scalable Windows and Microsoft365 solutions, and optimizing IT infrastructure to deliver operational efficiency improvements of up to 30%. Advanced skills in Active Directory management, incident resolution, data management security, and technical documentation. Holds a Master of Information Technology specializing in Computer Networking from Charles Sturt University, with demonstrated success through capstone projects focused on network monitoring systems and automation workflows. Skilled in virtualization, cloud-based solutions, disaster recovery strategies, and structured methodologies for IT process improvement. Seeking opportunities to leverage strong technical acumen and collaborative expertise in innovative and solution-driven IT environments.

Work experience

Recycle IT, Perth, AU

2024-09present

IT Asset Disposition (ITAD) Specialist

  • Designed and implemented PXE boot environments, achieving a 30% increase in workstation deployment efficiency.
  • Authored comprehensive IT systems documentation to standardize processes and align technical solutions with operational requirements.
  • Monitored and optimized IT infrastructure, proactively identifying and addressing issues to ensure seamless support for enterprise clients.
  • Collaborated with cross-functional teams to develop secure, scalable solutions for data management and destruction.
  • Ensured adherence to compliance standards and best practices in IT asset disposition processes to maintain data security.
  • Supported operational continuity by providing technical expertise in the evaluation, implementation, and improvement of ITAD workflows.

Happy Solutions Pvt, Newcastle, AU

2021-102022-04

Information Technology Support Engineer

  • Developed and maintained scalable technical solutions for Windows, Microsoft365, and networking systems, ensuring consistent operational performance.
  • Streamlined user management and ticketing workflows utilizing Active Directory, resulting in a 20% improvement in response times.
  • Resolved complex hardware and software issues with a 90% first-contact resolution rate, significantly reducing operational downtime.
  • Contributed to workstation deployment projects, overseeing efficient and reliable system rollouts to meet organizational requirements.
  • Provided comprehensive technical support and troubleshooting expertise across diverse IT functionalities, enhancing overall user satisfaction.
  • Collaborated with cross-functional teams to optimize IT infrastructure and ensure alignment with business objectives.

Education

Australian Technical and Management School

2022-05

Australian Technical and Management School - Melbourne, VIC | May 2021 - May 2022

● Delivered an automation project using structured methodologies, boosting IT
workflow efficiency by 20%.

● Enhanced expertise in service delivery, incident management, and stakeholder
collaboration. 

Charles Sturt University

2020-01

Master of Information Technology

Master of Information Technology (Computer Networking)
Charles Sturt University - Melbourne, VIC | Jan 2018 - Jan 2020

● Specialized in designing scalable network architectures and cloud-based
solutions.

● Capstone Project: Architected a network monitoring system that reduced
downtime by 30%, integrating virtualization and disaster recovery strategies.

Jawaharlal Nehru Technological University

2016-01

Bachelor of Information Technology

Bachelor of Information Technology
Jawaharlal Nehru Technological University - Hyderabad, India | 2012 - 2016

● Built a real-time library management system using Python and MySQL,
optimizing data workflows.

● Gained foundational skills in software development, database design, and operating systems.

Qualifications

Key Skills

● Solution Design: Architecting scalable, business-aligned IT systems and
applications.

● AI-Driven Development: Comfortable using AI tools (e.g., Cursor/GPT) to
streamline coding and optimization.

● Full-Stack Proficiency: Skilled in JavaScript (React), APIs, and database
management (MySQL).

● Technical Problem-Solving: Strategic thinker adept at resolving hardware,
software, and network challenges.

● Global Operations Support: Experience ensuring seamless digital processes
across locations.

● Structured Frameworks: Proficient in documentation and process optimization
for efficient workflows.

● Cloud & Infrastructure: Familiarity with virtualization and network monitoring
systems.

● Continuous Learning: Quick to adopt new tools, methodologies, and
technologies.

Technical Proficiencies

● Languages & Frameworks: JavaScript (React), Python, MySQL

● Tools: Microsoft 365, Active Directory, PXE Boot, Cursor/GPT (willing to master)

● Concepts: APIs, virtualization, network monitoring, cloud infrastructure basics

Why I'm a Fit

● Strategic Mindset: Beyond coding, I focus on designing solutions that align with
business goals, as demonstrated in my network monitoring and workflow
automation projects.

● AI Enthusiasm: Excited to leverage AI tools like Cursor/GPT to accelerate
development and innovate.

● Global Perspective: Experienced in supporting scalable IT operations, ready to
contribute to biotech solutions worldwide.

● Growth-Oriented: Ambitious and curious, I thrive in fast-moving environments
and am eager to master microservices, DevOps, and cloud platforms
(AWS/Azure).

Achievements

  • Projects & Achievements
  • Recognized for resolving high-priority technical issues under tight deadlines at

Certifications

  • Recognized for resolving high-priority technical issues under tight deadlines at
  • Network Monitoring System (Master's Capstone): Designed a scalable solution
  • reducing downtime by 30%, showcasing strategic problem-solving and system
  • IT Workflow Automation (Professional Year): Led a team project automating
  • Foundations of Cybersecurity - Google (Coursera)
  • Agile Testing - LinkedIn Learning
  • ITIL V4 Foundation Training (In Progress)
  • processes, improving efficiency by 20%.
  • CompTIA A+ (In Progress)
  • Projects & Achievements
  • Full-Stack Proficiency
  • Recycle IT.
  • ITIL v4