Luis Osses
- Munich, Germany
Spanish (Native):
Read/Write/Speak
English:
Read/Write/Speak
Grow and mentoring of Technology teams
Cloud Architecture and best practices.
Technical Project Management.
Interests:
Passionate about delivering innovative products & solutions in dynamic environments with constant challenges on a daily basis.
Vision:
Improving knowledge is base for personal growth.
Keys to be successful:
Help customers progressing in their Cloud Adoption as well as implement solutions specifically developed for their use cases.
Enable customers on adopting AWS Edge Services (Amazon CloudFront, AWS Global Accelerator, Amazon Route53, AWS Shield, AWS WAF, Firewall Manager, Lambda@Edge)
Drive support initiatives across the different brands from the Volkswagen Group in order to have them progress in their innovation plans as well as on the business growth of usage of AWS Services.
Other activities part of the position:
Achievements:
Drive support initiatives across the different brands from the Volkswagen Group in order to have them progress in their innovation plans as well as on the business growth of usage of AWS Services.
Other activities part of the position:
Drive support initiatives across the different customers including large companies in the media, automotive, software development and e-commerce verticals in order to have them progress in their innovation plans as well as on the business growth of usage of AWS Services.
Other activities part of the position:
Support, monitoring, development and maintenance of cloud based platform for the customers that decided to use the company's SaaS deployment of the product.
Technologies used: AWS, Git, Jenkins, Puppet, Sensu, SAR, Ansible, AWS (Including S3, RDS, EC2, Route53, Elasticache, ELB, etc), HAProxy, NGINX, Percona, Sumologic.
Resolution of highly technical issues for the company customers. Worked with a peace of mind of cross-department involvement for the resolution of such issues.
In charge of building the platform for automated performance and benchmarking tests for SugarCRM, which results on improvement of the application.
Technologies used: AWS, Git, Jenkins, Vagrant, Puppet, Docker, SAR, ELK Stack (ElasticSearch, LogStash, Kibana).
Stack for testing: Linux/Windows, Apache/IIS, MySQL/MSSQL/DB2, PHP.
Management of the team of Technical Support Engineers and Support Specialists that handle the requests and issues presented by customers from the EMEA region.
As part of the position, the technologies used including the range of stacks that the product support are the following:
Provide 3rd. Level of technical support regarding possible issues with the CRM Software by guiding members of the team and customers in order to accomplish certain functionalities required.
The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.
Provide 2nd. Level of technical support regarding possible issues with the CRM Software or guiding the customers in order to accomplish certain functionalities required.
The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.
Report back to the engineering team when bugs were found or features were requested.
Research + Development of new solutions based in Communities and Social Applications like Facebook Applications Development, Mobile Applications Development (iPhone, Android, Blackberry), SEO for different websites, Twitter API Connection, FourSquare API Connection for geolocation/social experiences. Hardware development using Arduino microcontroller for Interactive Media applications. The languages I've used for this projects are PHP, Wiring, C#, MySQL, MS SQL Server, ActionScript 3, Processing, C++, Objective C.
Team management (8) of Web Developers, Flash/Interactive Developers and Graphic Designers.
Brands in charge and direct contact:
Prepare the content, structure and dictating of Linux Administration course for the Academy Muelles de Alejandría. Preparation of students for the LPI certification.
Activities:
Projects:
Puntual Projects:
Projects:
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Programming Languages:
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