Technologies: telecoms, telephony, mobile, contact center, eBusiness/ eCommerce/Web2.0, content/document management, cloud environments, data centres technologies, databases, ERP, CRM, EHR/EMR, portals, learning management systems, SOA, etc.
Communication: Excellent oral and writing skills in French and English – basic Italian. Experience as a columnist, speaker, social marketing/sponsorship raising, webmaster, photograph
Administrative: finance/budget management, procurement, contract management, strategic/business plan, office automation/collaboration tools
Business Development: customer relationship management, proposal writing, bid management, executive presentation, sales forecasts
HR Management: coaching, resource planning, recruiting, career management/performance evaluation, communications, team capability maturity development
Project Management: Planview, Jira, MS Project, EPM, Project Workbench, Clarity PPM, multiple collaboration tools including Office 365 and Google Tools, risk management, quality management
Change Management: Kaizen, CAPTE ( a change management approach focusing on adoption), business process re-engineering
Methodologies: PMBOK, Scrum, ITIL v3, COBIT, TOGAF, Government Framework for Information Security Management, CGI Service Delivery Framework, Fujitsu Macroscope