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Łukasz Fido

Head of Engineering

Leader, entrepreneur, and business consultant with over 15 years of broad IT and business-related experience. Merging lean and agile principles with a pragmatic approach to help organizations scale up.

Work experience

APR 2020Present

Head of Engineering & Head of Product Delivery

Zooplus AG
  • Heading IT Department in Poland (all responsibilities described in the previous position). 
  • Responsible for the efficient & effective Product Delivery of several cross-located Product Teams across several Product Areas as part of z+ Product Delivery Organization (5 out of total 12 Product Areas). In total, more than 100 employees spread across multiple locations.
  • I ensure that the teams in my Product Areas contribute to the aligned Product Area visions & strategies, are sufficiently staffed, and are equipped with all the necessary processes, tools, and techniques each team needs, to collaborate in the best possible way and in the best interest of our customers and business objectives.
  • Reporting to CIO
Nov 2017MAR 2020

IT Manager

Zooplus AG
  • Heading IT department in Poland
  • The top IT Department representative in Poland 
  • Creates and implements the overall IT strategy
  • Guides, motivates, and develops employees and ensures a friendly environment for employee personal development to minimize attrition
  • Supports proper team allocation and that business needs are met by IT employees
  • Ensures that processes and best practices are shared between IT departments and that optimal solutions and approaches are being implemented
  • Ensures good collaboration between all departments (IT & business) in Krakow and among other offices
  • Establishes reasonable location autonomy for all IT processes while at the same time aligns on and ensures implementation of company strategy, standards, and governance
  • Ensures proper scaling of the organization (from remote office perspective), realizes strategy for growth, and acts as an Agile Coach
  • Reporting to CTO
April 2016Oct 2017

Agile Delivery Manager

Zooplus AG
  • Building new IT development center in Poland
  • Agile coach & driver of the software delivery process (e.g. based on Scrum, Kanban) for multiple teams (Logistics department)
  • Analyzing, optimizing, and building processes on all levels - from team to organization level (e.g. recruitment, development, company/departments structure)
  • Reporting to CTO
Nov 2015APRIL 2016

Team Lead IT Project Manager / ScrumMaster

Sabre Corporation
  • Helping the teams got through agile transformation by introducing and building an agile mindset
  • Introducing tools and best practices for project development in various areas (cooperation with Product Managers, Product Owners, Scrum Team Members, other stakeholders)
  • Analyzing and improving existing processes
Sep 2012Oct 2015

IT Manager

MyNetwork GROUP (Mynetwork Learning Corp & MN Labs)

Department management: 

  • Responsibility for the independent business unit (IT department, teams located in 2 cities)
  • Cooperation in creation and realization of company strategy
  • Responsibility for achieving goals of IT department (financial and products)
  • Managing and leading teams of IT (e-biz specialists, programmers, analysts, software developers, testers,)
  • Managing of the helpdesk team supporting the customers (B2B)
  • Stuff recruitment, resolving staffing issues
  • Numerous IT trainings, company representation at conferences and events
  • Experience in analysis and optimization of business processes by IT tools
  • Cooperating with the biggest companies in various branches in implementing enterprise-class systems (Banking/Finance, Pharma, FMCG, Automotive, Public Sector)
  • Reporting to the Board

Product development:

  • Being responsible for the entire product lifecycle starting product vision
  • Cooperating with marketing, developers, and architects to define new products or enhancements to existing products that meet the needs of customers while maintaining architectural integrity and low cost.

Project development and implementation:

  • Managing a variety of projects with budgets up to 3.000.000 PLN
  • Responsibility for all project stages,
  • Business analysis, feasibility study, cost estimates,
  • Budget development (renegotiating the budget for the project), setting schedules, setting short and long-term plans, assessing risks.

Customer support/ Relationship management:

  • Participation in a client engagement process and business development activities
  • Implementation and presentation of software’s capabilities for clients,
  • Responsibility for implementing the project in accordance with customer requirements,
  • Maintaining contact with the customer throughout the project to adjust the construction stages to changes and specifications, providing post-sales service.
  • Responsibility for maintaining contact with key customers, negotiating trading contracts and terms of cooperation.
Nov 2009Aug 2012

Java J2EE Developer / Scrum Master

MyNetwork Polska

Project: Learning Management System (LMS) platform


  • Supporting agile development team in the realization of projects and continuous product development
  • Responsible for the continuous improvements of teams within the agile methods and the team environment;
  • Stabilizing the team's velocity
  • Complex java application maintenance and development,
  • Designing and implementing solutions across all application layers
Sep 2007Oct 2009

Software Developer

Becomo S.A.
Nov 2006AUG 2007

Application tester

Becomo S.A.

Certifications & trainings

MAY 2021

Strategic R&D Management Programme

FEB 2019


ICAgile (by Jurgen Appelo)
Mar 2016

Professional Scrum Product Owner by Jeronimo Palacios
May 2016

Management 3.0 Workout

management 3.0
Dec 2015

Certified ScrumMaster

Nov 2015

Scaled Agile Framework Agilist (SA)

Scaled Agile, Inc

Leading SAFe – SAFe Agilist (SA) Course

Project Management in Organizations

PM Experts

Scope, Schedule and Cost Management

PM Experts

Preparation for the PMP® Exam


Sun Certified Java Programmer (SCJP) - CX-310-055

Sun microsystems (oracle)



Higher education

The University of Economics and Computer Science in Cracow


Strategic Management, Product Management, Motorcycles, Cars, Muay Thai, CrossFit, Music


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