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Highlights

Work experience

Security Delivery Lead Support

Feb-2021Present
DXC Technology
  • Mainly responsible for vulnerability scanning and remediation, policy compliance, SIEM compliance and Penetration test results remediation; 
  • Identifying responsible teams and ensure timely follow up on company actions, as required by contract.
  • Understanding customer security requirements, as presented in documentation: Understand security requirements documented in technical documentation, contract document, etc.
  • Understanding customer security needs. Be aware and up to date with company portfolio of services.
  • Monitoring / Security Reporting: Prepare and / or analyze security reports, consolidate security reporting data coming from various sources.
  • Review security requirements prepared for new project implementation, provide consultation / advice for security requirements specific to the account environment.
  • Coordinating security programs and initiatives.
  • Fill in gap analysis documentation, coordinate self-assessment documentation and checklists, coordinate and facilitate assessments process, as described in customer / company policies
  • Maintaining Risk Register. Manage entire Risk process. Escalating non-compliance to Security risk management process to Lead Security Officer and / or Account management. Ensuring Security risk management documentation is up to date.
  • Participating and/or leading security risk monitoring and review.
  • Identifying, rating and escalating risks: Contributing to risk assessment in the respective areas of expertise. Ensure risk acceptance / approval levels are followed.
  • Coordinating collection of audit evidence and collaboration between teams, requested in company internal or external audits.
  • Audit management back office activities: creation and maintenance of audit items, action items and follow up on auditees' timely responses
  • Coordinating and following-up on audit remediation activities. Provide feedback to audit documentation and maintain findings status up to date.
  • Coordinating remediation activities for both custom and shared delivery teams.
  • Perform policy analysis: analyze statements in company and customer policies and identify deviations.
  • Conducting security training to internal company teams, as specified in customer / contractual requirements. If defined in scope of services, contribute to development of training materials. Prepare reporting and analysis for conducted trainings
  • Contributing to development / implementation of security incident management process to the extent possible in the transition environment.
  • Maintain security risk register and contribute to the security risk management implementation within the account. Transfer gaps / risks identified during transition / transformation into security risk management process.

Response Manager Team Lead (large account)

Oct-2018Jan-2021
DXC Technology
  • Supporting the supervisor as a stand-in SPOC for daily decision making topics and
    escalations, along with business organizational and strategy compliances.
  • Supporting the SRM Account Lead on daily basis by managing workload balance of the
    Response Managers, solving complex cases, process management and improvement, monitoring if the processes are followed, internal proposal approval prior being sent to
    customer, acting on SRM Account Lead's behalf on her absence, other ad hoc tasks.
  • Reviewing reports for detailed performance indicators, sales trends, and other sales
    data-related analysis; highlighting implications, Response-Managers-drawing
    conclusions and recommendations from trends and observations with the support of
    the SRM Account Lead.
  • Taking a leading role for the account onboarding process on customer ServiceNow
    platform - building of the SNOW request form following contractual and process
    requirements, access control, training the account users, leading automation
    synchronization between ServiceNow and Aries/Aldea tools.
  • Handling client requests in a confident and customer-focused way.
  • Providing regular updates to the account management on the current situation with
    the backlog, root cause and improvement plan.
  • Analyzing non-standard service requests and proposals to determine weather certain
    request types should be orderable as a standard service request and transition these
    type of requests.
  • Managing and coordinating day-to-day activities of team members by providing
    leadership, mentoring and coaching.
  • Post approval handling, management and implementation coordination, including the
    most complex customer requests (e.g. specialized types of inquiries).
  • Managing relationships with other departments and support groups (e.g. internal sales, audit, operational support, delivery) to resolve highly complex issues.
  • End-to-end management of high-complexity direct business requests, including Sales
    team synchronization, proposal creation, Deal Governance review and Account
    Management approval, delivery and invoicing.

Response Manager (large account)

March 2018September 2018
DXC Technology
  • Managing end-to-end NSSR sales process - from receipt of the service request through quote creation, approval and handover to APMO, delivery and closure - for medium and high complexity requests.
  • Handling client requests in a confident and customer-focused way.
  • Documenting details of interaction with requester and finalizing proposals.
  • Preparing and review of materials to communicate proposal-related issues, resolutions for external customers, coordinating with internal and external-facing representatives as appropriate.
  • Ensuring suitable level of communication.
  • Resolving escalated and highly complex request issues for all processes using specialized subject matter knowledge and analysis.
  • Hosting regular meetings for client and account interaction.
  • Using of a good business judgment in prioritization of service requests in line with business objectives and contractual commitments.

Response Administrator Multi-Supplier operations (large account)

October 2016March 2018
DXC Technology
  • Administering the end-to-end NSSR process from receipt of a service request through
    proposal, approval and delivery.
  • Conducting basic, general or in-depth research on information relevant to the request.
  • Tracking and following the progress of the service requests on behalf of the customer and all the suppliers.
  • Determining appropriate escalation action plans and initiate escalations if needed.
  • Routing of requests to the appropriate action processes.
  • Running regular and ad hoc reports, including support of the production and delivery/distribution of the reports to client, all of the suppliers' stakeholders.
  • Handling client requests in a confident and customer-focused way.
  • Documenting details of interactions with the requester and finalizing the request documentation.
  • Communicating in a relevant, timely, clear and concise manner to all levels of
    internal management, client and all of the suppliers' stakeholders.
  • Hosting regular meetings for client and account interactions.
  • Supporting the customer and all of the suppliers' stakeholders with ad hoc requests.

Project Manager / Fieldwork Manager

April 2015September 2016
Bright Marketing Research
  • Ensuring the projects are running to the agreed timeline and budget.
  • Fully responsible for inputting all project data in specified software (Hummingbird, Net-Mr).
  • Daily tracking of the projects' progress and metrics, providing of reporting and guidance with recommendations to the clients, based on specific data.
  • Communicating relevant information accurately and in a timely manner.
  • On demand managing external panel partners.
  • Creating and executing project work plans; revising as appropriate to meet changing needs and requirements, and ensuring that key milestones are met on time.
  • Analyzing and drawing of conclusions, making recommendations from the screener data results.
  • Multi-tasking and willingness to fulfill necessities towards effective and efficient completion of tasks at hand.
  • Critical thinking, troubleshooting and problem-solving to ensure customer satisfaction.
  • Working closely with internal teams for successful project execution.
  • Resolving and/or escalating issues in a pertinent and timely manner.

Executive Assistant / Assistant to the President & Managing Director

August 2007April 2015
Golf Balkan Ltd. / Centillion Ltd.
  • Completes a broad variety of administrative tasks for the President & Managing
    Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries and agendas; compiling documents for travel related meetings.
  • Plans, coordinates and ensures the President's & Managing Director's schedules are
    followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win
    situations for direct access to the President's & Managing Director's time and office.
  • Participation and implementation of intercompany projects.
  • Completes critical aspects of deliverables and special assignments by establishing
    objectives; determining priorities; managing time; gaining cooperation of others;
    monitoring progress; problem solving; making adjustments to plans.
  • Arranging complex and detailed travel plans, itineraries, and agendas for all company
    Managers and guests.
  • Coordination and corporation between departments and operating units in resolving
    day-to-day administrative and operational problems.
  • Managing inventory of assets and supplies, sourcing for suppliers (vendors) and
    submitting invoices.
  • Organizing all company events, coordinate all activities during the event and post-event
    evaluation (including data entry and analysis and producing reports for event
    stakeholders).
  • Preparing business correspondence and drafting contracts and other documents related to the activities of the company.
  • Preparation of whole documents for ISO 9001, ISO 14001 and OHSAS 18001.
  • Preparation of documentation for the Healthy and Safety at work - updating and
    monitoring the proper and timely completion of the whole documentation.

Physiotherapist

June 2005July 2007
Medical and Beauty centre – Borex, Sofia; Health tourism centre “Neda” - Wellness camp “Brigantina”, Albena; Boyana Diplomatic club, Sofia
  • Health, recreation, sport and wellness.
  • Rehabilitation of children with respiratory, Spine Curvature Disorders and overweight.

Certificates

Information Security Management

November 2021EOL
SoftUni (Software University)

ITIL4 Fundamentals

March 2021EOL
PeopleCert / Axelos

Cybersecurity & Data Protection Forum (Continuing Professional Education)

November 2020EOL
ISACA

Scrum Product Owner Certified (SPOC)

April 2019 EOL
Scrum.org

Agile Software Development with Scrum

April 2019EOL
SoftUni (Software University)

Agile Software Development

March 2019EOL
SoftUni (Software University)

Soft Skills for IT Professionals

December 2018EOL
SoftUni (Software University)

Education

Master "Physiotherapy" - Musculoskeletal dysfunctions

20062007
National Sports Academy "Vasil Levski" - Sofia

Bachelor "Physiotherapy"

20022006
National Sports Academy "Vasil Levski" - Sofia

Volunteering experience

Ambassador at NCE Employee Engagement Program

March 2017Present
DXC Technology

Our mission is to encourage the embracement of the corporate culture and values in the
daily work of all employees. Establishing emotional bond with and belonging to DXC
Technology. Utilizing social media and promote illustrative accomplishments. Encourage
our employees to engage in corporate social responsibility initiatives as well as community
services.

  • Participate in the design and execution of an annual plan of initiatives dedicated to DXC employees in Bulgaria;
  • Leading role in the design, creation and management of a DXC Technology themed
    “Escape Room” in Sofia;
  • Lead and organize "Plastic free at the office" initiative;
  • Organize "Wellness month", kayaking and other sport activities;

Volunteer

August 2020Present
TimeHeroes

Taking part in different volunteer initiatives

DXC Bulgaria Badge Program Lead

May 2017Present
DXC Technology

National Sports Academy Olympic Club

October 2002 September 2007
National Sports Academy "Vasil Levski" - Sofia

Organization of all kinds of charity events, organization of sport events for different high- schools mainly in Sofia; organization of internal academy events and competitions, keeping the spirit up of the academy students;