Mackenzie Maloney

Convoy's mission is to transport the world with endless capacity and zero waste.  Therefore, a vast marketplace that benefits both shippers and carriers is required.  As a Key Account Director, I help shippers realize the available benefits.  I effectively manage the planning, strategy and overall relationship with three of Convoy's top clients.  I engage daily with the clients I support, the operational teams involved as well as  internal and external leadership.

• Growing and developing the fastest growing shipper in Convoy history
• Leverage data driven insights to find efficiencies for my   clients 
• Coordinate and lead monthly, quarterly and executive briefings 
• Partner internally with cross-functional teams to responsibly grow my accounts - to ensure accelerated revenue growth combined with shipper satisfaction 
• Realized 38% month-over-month revenue growth from March to April
• Lead a team of Account Managers, Account Coordinators and other internal resources to support my accounts

As Vice President of Customer Excellence, I  led a team of two project managers and two technical engineers to directly support OpenPeak's clients.  Internally, I engaged daily with our executive team, development, quality assurance, product, marketing, support and sales teams.  In addition, I interacted with customers and OpenPeak's partners daily.  My role focused on assuring the feedback we received from customers and partners was prioritized and tackled by our internal teams in a timely fashion to help build the best software possible. 

• Led calls three times a week with all facets of the business - including our CEO, President, COO, EVP of Sales, Head of Product and Leads of Development
• Responsible for growing our "licenses in use" count 
• Led the Customer Excellence program with a team of four
• Tackled issues head on and provided a clear path to resolution
• Coordinated installation, rollout and ongoing support 

As a part of the Signature Client Group, I managed all aspects of mobility for five customers in AT&T's top segment - a portfolio totaling $65 million in annual revenue.  Through working with these customers, I was able to gain a better understanding of the retail, wholesale, financial and property management industries.  I was also able to manage everything from day-to-day relationship building, complex contract negotiation and solution selling.

• Built strong, trusted relationships both internally and with customers
• Partnered with teammates to demonstrate the full value of AT&T
• Quickly adapted as the mobile market made a significant shift to mobile applications - far exceeding goals in this area
• Achieved 243% against mobility application sales targets in 2013
• Achieved 101% against 2012 and 2013 Total Billed Revenue targets

oxyGEN is a 501c3 Employee Resource Group through AT&T targeted to promote and support Young Professionals within AT&T.   I was part of a small group that saw this gap in AT&T's Employee Resource Group landscape and we formed oxyGEN.  After formation I took on the role of Vice Chair - Midwest.

• Planned and launch oxyGEN, AT&T's 11th Employee Resource Group
• Led the six Midwest chapters to  Attract, Develop and Retain AT&T Young Professionals
• Grew oxyGEN to over 7,000 members and 24 national chapters - in the first year
• Partnered with AT&T leadership to support and promote oxyGEN

The move to this role enabled me to become more customer focused with a smaller set of clients - 15 accounts.  I learned the value of relationship building and selling.  The fine balance of keeping the customer satisfied but also meeting business objectives was always a focus.  

• Obtained a vast amount of mobility knowledge through training and personal experience
• Effectively managed my portion of the region
• Achieved 137% against targets
• Mentored fellow College Hire graduates as they entered the field

The first six months in this position included an intense sales training program in Atlanta, Georgia.  Following the training program, I was placed in Chicago, Illinois as a Corporate Account Executive with approximately 1,200 customers - both existing and potential clients.

• Maintained a monthly quota responsibility and managed customer accounts
• Achieved 120% against targets
• Contracted an average of two new customers a month
• Learned the importance of solution selling
• Immersed in the mobile space of new technologies, software and solutions
• Successfully graduated from the College Hire Sales Center in November 2006

Completed Project Management Core Concepts I and II.  

Major - Business Administration

Minor - Chemistry

GPA - 3.4 

Dean's List - Five Semesters