Marisol Rawlins

• Lead the Customer Success, Support, Onboarding and Enablement, and Renewals functions at Cyderes, driving customer retention and ensuring a fanatical customer experience.
• Implemented strategic initiatives that resulted in a remarkable 32-point improvement in Net Promoter Score (NPS) within just five months.
• 34% Reduction in churn year one with over 6% in reversed churn year one

• Senior leader responsible for building Cybersecurity, IT Strategy and Agile practices 
• Client C-Suite Executive sponsor focused on transformation and growth

• Senior Manager driving strategy and transformation of the $157M Global Managed Security Services (MSS) Client Management organization with a focus on creating a world-class Client experience 
• Maintain Client C-Suite relationships across Global Client base focused on Client Security strategy and platform adoption 
• Ownership to drive resolution and innovation through coordination with executives, legal, engineering, product and marketing while representing overall messaging of status/issues to key internal/ external stakeholders 
• Deliver and govern full suite of Security Services portfolio collaborating across business units
• Mature Client Satisfaction program with proven results in creating promoters and growing revenue
• Active coach, mentor, speaker, social media advocate, and vlog author 

• Senior Manager of $30M+ Security Services portfolio 
• Implemented successful account governance, financial and operations framework supporting IBM Office of the CISO, CIO and IBM Cloud. 
• Developed client-driven, market-ready offerings.  Launched IBM's first Cyber Threat Intel and Hunt team based in US and Amsterdam.
• Developed Client dashboard to manage key revenue and service performance metrics for Managed Security Services organization
• Well known speaker, coach and social media advocate.

• Service delivery and contract management for $10M Dell/EMC account
• Launched North America service of TSS largest global hardware break/fix contract with a national matrixed staff of over 250
• Managed Client partnership, vendors, and subcontractor organizations.
• Led innovative B2B tool integrations resulting in 3X response time enhancements

• Sales leader for $5M-$26M+ strategic outsourcing engagements for financial sector 
• Fortune 500 Clients: Citibank, US Bank and NYSE.  Negotiations at the C-Suite and senior executive level
• Deal development and closing of highly complex information technology hardware and software solutions leading large, multi-disciplined teams,  integrating products and services

• Launched IBM Apple partnership for TSS North America selling first of its kind, flagship AppleCare for Enterprise Offering
• Cross brand complex solution sales for Fortune 500 mobility initiatives 
• Notable wins:  Payless, DelHaize, Bank of America and State of New York/MTA
• Fintech Blogger and mobility solution social media advocate

• Manager of Central/South Texas territories supporting commercial Client data centers and IT services with a staff of 30 service technicians.
• Managed 24/7 hardware and software maintenance for critical technology infrastructure. 
• Drove strategy to grow contract base by 25% leading Client and business partner relationships.   

• Security Policy Implementation & Compliance Leader of American Express. CISA and CRISC Certified. 
• Managing PCI and FFIEC regulation compliance for the Global Patch and Vulnerability Program.
• Identified, mitigated and minimized information security risks. 
• Achieved 100% audit and SLA attainment 4 years straight.

• Security and IAM Subject Matter Expert
• Leader of 30 staff providing Identity and Access Management (IAM) to 40 commercial accounts including Disney, Michelin, and Fluor. 

• Led commercial account engagement for Identity and Access Management (IAM) new business responsible to size, solution and secure funding/interlock.
• Project managed all new contracts to successful delivery including global workload transitions with change and risk management and post mortem.

• Led the IBM mail migration from legacy to Lotus Notes
• Unix administrator responsible for on call rotation and change implementation
• Certified in UNIX & Lotus Notes Administration

Chairman of the Board of Directors and Technology Comittee Chair for Nonprofit 501(c)3 organization raising $16 million annually to service families who have children with mental and physical challenges. 

Vice Chairman of the Board (Sept 2020-Sept 2021), Board Member (Sept 2019-Current), Technology Committee Chair (Nov 2020- Current)

Board Member of National Nonprofit 501(c)3 serving women ending the cycle of poverty through pursuit of four year degree programs.