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Summary

Results-driven Senior QA Manager with over all 19+ years of experience in software testing, quality assurance, and team leadership across domains Telecom and Cloud Solutions. Proven expertise in implementing test automation, Agile methodologies, and continuous improvement practices to enhance product quality and accelerate release cycles. Adept at managing cross-functional teams, driving process excellence, and ensuring compliance with industry standards (ISO, CMMI, GDPR, SOX).

Work experience

Sr. QA Manager

2023-08present
CSG International Pvt. Ltd, Bangalore, IN
  • Lead a 30+ member QA team (On-site and off-site) for OSS and BSS enterprise-scale Programs.
  • Defined QA strategy that reduced release defects by 40% YoY.
  • Implemented test automation frameworks using Selenium + Java + Jenkins, improving regression test cycle by 60%.
  • Partnered with Product Owners & Architects in Agile ceremonies ensuring quality gates were built into each sprint.
  • Developed Master Test Plans covering functional, system integration, UAT, regression, performance, and E2E testing.
  • Managed complex integrations across BSS/OSS stacks (CRM, Billing, Charging, IN, mediation, provisioning).
  • Established KPIs and quality metrics dashboards using Power BI and Jira, giving real-time visibility to leadership.
  • Trained AI agents to interpret test flows and create structured specification files, enabling test case skeleton
  • auto-generation.
  • Introduced shift-left testing practices that reduced UAT cycle time by 25%.

Sr. Subject Matter Expert

2012-072022-06
CSG International Pvt. Ltd, Bangalore, IN
  • BSS/OSS systems (CRM, Billing, Charging, Mediation, Order Management, Provisioning)
  • End-to-End Telecom Process Validation (Lead-to-Cash, Trouble-to-Resolve)
  • Revenue Assurance & CDR Reconciliation Testing
  • Number Portability (MNP), IN & Real-Time Charging Systems
  • Data Migration Testing for large-scale BSS transformations
  • Conducted training and mentoring programs for QA engineers, reducing attrition by 15%.
  • Coordinated with onsite teams in US/Europe to align on quality expectations.

QA Lead / Senior Test Engineer

2006-012012-12
CSG International Pvt. Ltd, Bangalore, IN
  • Designed test plans, cases, and execution strategies for large-scale Telecom Projects applications.
  • Performed integration, performance, and user acceptance testing.
  • Awarded Best Tester among the team for building a reusable Use Cases/automation framework.

Education

Master of Science in Information System

2000-01
SV University

MSIS (Master of Science in Information System), SV University, 2000

Qualifications

Core Skills

  • QA Strategy & Test Management
  • Business Process Management (BPM) & Process Re-engineering
  • Automation Frameworks (Selenium, Cypress, TestNG, JUnit)
  • Involved in Implementing AI (Cursor AI) in Day-to-Day Activities.
  • Agile / Scrum / SAFe Methodologies
  • CI/CD: Jenkins, GitHub Actions, Azure DevOps
  • Performance & Security Testing (JMeter, LoadRunner)
  • Defect & Test Management Tools (JIRA, HP ALM and Remedy)
  • Cloud Platforms: AWS, Azure, GCP (QA in Cloud apps)
  • Regulatory & Compliance Testing
  • Team Leadership & Stakeholder Management

Achievements

  • Awarded Best Tester among the team for building a reusable Use Cases/automation framework
  • Recognized as One off among People Manager in annual employee survey
  • Reduced post-production defects by 45% in last 3 years
  • Built & scaled QA CoE (Center of Excellence) for automation best practices

Certifications

  • * Certified Scrum Master (CSM)
  • * ISTQB Advanced Test Manager