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Mahmudul HASSAN

Salesforce Administrator


An enthusiastic,  knowledgeable and Certified Administrator looking for a career path in the growing domain of

  • Worked in a growing CRM environment.
  • Actively involved in Business Development and Automation
  • Experience in Customer Support Role within Education Sector in Australia

Work History

Jan 2016Present

Data Administrator

  • Data Administration/Data Cleansing 
  • Building Reports and Dashboard
  • Developing User Interface and Views
Dec 2014Aug 2015

Student Support Officer

Prime Foreign Education Consultant Pty Ltd
  • Individual/Group Student Counselling
  • Marketing Campaign Management
  • Building Complex reports for day to day Business Process

Key Competencies

  • Identifying and exploring bottlenecks in complex systems.
  • Prioritizing tasks in a fast moving environment.
  •  Ability to grasp technical concepts quickly and easily.
  •  Giving sound advice on technical matters.
  •  Sound understanding of recent trends of technologies




May 2004Jul 2008

BSC in Electronics and Telecommunication Engineering

North South University

Major in Telecommunication 

Skills Specific to Salesforce

  • User Management
  • Salesforce Security
  • Reports and Dashboard
  • Workflow
  • Validation Rule
  • Data Model
  • User Interface
  • External System Integration
  • Approval Process
  • Case Management 
  • Solution Management
  • Sales Cloud - Service Cloud
  • Visualforce
  • Apex
  • Tableau
  • API

Other Software Skills

- HTML/HTML 5- CSS- JAVA- JAVAScript- JotForm
- Gmail/Outlook

- Windows Server


- Whiteboard 


- Mailchimp

- MS Word

- MSExcel

Personal Skills

  • Pro-actively participating as a member of a team.
  • Active learning skills.
  • Maintaining individual performance targets.
  •  Ability to work under pressure.
  • Excellent problem resolution skills.
  • Good communicator at all levels (Verbal and Written )
  • Ability to work as a team member as well as in unsupervised role
  • Open to different ideas, working practices and cultures.

Work Rights

FULL work rights with no restriction

Australian Permanent Residency Status