Casey Monroe

Co-founded the Community Center of Excellence, driving alignment and consistency in community initiatives by setting  standards and defining strategy across all of Intel's business units.

• Maintained a 98% satisfaction rate and an 80% adoption rate for solutions delivered. Saved partners 35% in budget quarter over quarter. 
• Developed and executed the Reddit AI Community Outreach Strategy for the global Intel brand, increasing platform visibility by 46%.
• Defined and implemented the 2024 Community Strategy for Intel's CCG Commercial Group, organizing collaboration across international stakeholders.
• Co-authored the 2024 Intel Global Community Strategy and the Intel Global Community Playbook, a shared resource for community management best practices across the company.

• End-to-end management of customer relationships in live beta program for Structure.fi, a DeFi app.
• Complete strategic audit of Gamerspeak.io, a turnkey community solution for mobile games.
• G2M strategy and roadmap for Sembly, a social platform focused on trust and collaboration.
• Complete strategic audit of TONIT, the #1 motorcycle community.

Non-profit open source foundation supporting the first third-generation blockchain and cryptocurrency technology.

• Launched Phase 2 of the Cardano Ambassador Program, incorporating more than 50 ambassadors across 30 countries and producing content in more than two dozen languages.
  
• Piloted 3rd-party relations program, now the Foundation's largest source of clicks, on zero budget.
• Directed "Stake Pool School," an educational email course for network operators, in just six weeks from inception to delivery. Generated over 3000 sign-ups and outperformed more expensive activations.
• Managed an international team of 7 community managers.

Digital tools and support community for IT Professionals.

• Ran a team of 14 community specialists.
• Acted as the product owner in planning meetings, and built training for Spiceworks employees to participate.

Owned the Toyota Mirai Turning Point campaign, supporting the first commercially available hydrogen fuel cell vehicle.

• Operated a private forum for hydrogen fuel cell owners with more than 3000 members.
• Extended contract 2 additional years after planned expiration because of the value generated.

Co-created the Google Small Business Community, Google’s first officially-branded community on Google+.

• Grew the community from zero to 300,000 SMBs in less than a year.
• Conceptualized and led the Advisor Program, empowering 14 agency partners to provide content and support to SMBs.
• Represented the Google brand in live interviews, webcasts, and other video content.

Mobile web/design studio developing products including Twine (a dating app) and Never Ever (a mobile game).

• Content marketing and social media marketing to redefine the Sourcebits brand identity.
• Marketing, email, social media, community, and customer support for Twine, including ZenDesk and Tender.
• Community/user acquisition plan for Never Ever, including selection/implementation of community platforms and Kickstarter management.

Pioneer in online casual gaming via Facebook and mobile.

• Led community for Empires & Allies and CoasterVille, top-3 games with over 7 million daily active users.
• Invented new best practices for community management and social media publishing across all teams.
• Promoted three times in less than 2 years.

The biggest MMORPG fan website in the world, with 300 million monthly pageviews and 7 million unique users.

• Invented a new system of ad tracking which immediately doubled site revenue.
• Tripled overall site traffic. 
• Popularized the "Powered by Wowhead" program, increasing Google PageRank by two points.
• Conceived and executed every content and community initiative for the whole site, including forums, news and editorial content, contests, advertising activations, game guides, and site features.
• Supervised a team of 30+ rotating volunteer editors, moderators, and content creators.