Download PDF

Beverly Picard

Customer Success Manager

    Summary

    Beverly Picard is a dedicated Customer Success Manager with a strong background in customer service and relationship management. Her career journey includes roles at Aerotek, The Tire Rack, and Canon Medical Systems USA, Inc., where she has consistently demonstrated her skills in effective problem-solving, interpersonal communication, and multitasking. Beverly excels in managing customer interactions, providing tailored recommendations, and enhancing customer satisfaction, as evidenced by her ability to meet and exceed performance targets. 

    Skills

    Conflict Resolution
    10
    Problem solving
    9
    Time management
    9
    People management
    10
    Attention to detail
    10
    SOP adherence
    10
    Patience
    10
    Writing
    9

    Education

    Bachelor of Business Administration

    2012
    Babson College
    • Dean's List

    Beverly Picard

    Customer Success Manager

      Work Experience

      Customer Success Manager

      2016-07Present
      Aerotek
      • Efficiently managed order placement for various catalogs, ensuring accuracy and timely processing in a fast-paced environment.
      • Provided tailored recommendations and suggestions to customers, enhancing their experience and satisfaction with our services.
      • Demonstrated strong multitasking abilities by handling customer calls and engaging with managerial staff through internet chat simultaneously.
      • Utilized effective sales techniques to upsell and offer add-ons, contributing to increased revenue and customer retention.
      • Managed a high volume of calls daily, maintaining a professional and courteous demeanor to ensure superb customer service.
      • Composed clear and concise communication while interacting with customers, fostering positive relationships and trust.
      • Consistently met and exceeded performance targets, showcasing adaptability and resilience in a dynamic work setting.
      • Maintained error-free documentation and communication, ensuring clarity and professionalism in all customer interactions.

      Customer Service Agent

      2014-062016-06
      The Tire Rack
      • Processed customer requests efficiently, ensuring a positive facility business outlook and contributing to sales growth.
      • Maintained adherence to quality standards, consistently delivering high levels of customer satisfaction and service excellence.
      • Frequently assisted in the training and development of store staff, enhancing team capabilities and performance.
      • Earned trust as a reliable agent, recognized for policy enforcement and security awareness, receiving numerous accolades in customer relationship management.
      • Managed daily financial transactions with precision, ensuring accuracy and reliability in financial reporting.
      • Handled inventory flow effectively, even under minimum staff support, optimizing stock levels and minimizing discrepancies.
      • Utilized strong communication skills to foster positive relationships with customers, enhancing their overall experience.
      • Maintained consistency and clarity in all customer interactions, avoiding industry jargon to ensure understanding and satisfaction.

      Customer Service Representative

      2013-112014-05
      Canon Medical Systems USA, Inc.
      • Delivered exceptional customer care and support services, enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.
      • Managed the setup and maintenance of the facility, ensuring a safe and efficient environment for both customers and staff.
      • Handled financial transactions with precision and accountability, maintaining accurate records and ensuring compliance with company policies.
      • Streamlined customer service processes, leading to a 15% reduction in response time and improved overall service efficiency.
      • Coordinated with cross-functional teams to resolve customer issues promptly, fostering a collaborative approach to customer service.
      • Developed and implemented training programs for new hires, ensuring consistent service quality and adherence to company standards.
      • Maintained a professional and courteous demeanor in all customer interactions, contributing to a positive brand image.
      • Diligently proofread all customer service communications and documentation, ensuring clarity and error-free presentation.

      Supervisor

      2012-092013-10
      Immediately
      • Maintained up-to-date knowledge of current sales and promotions, ensuring accurate and timely information was available to customers.
      • Greeted customers warmly and effectively identified their needs, enhancing customer satisfaction and fostering a welcoming shopping environment.
      • Provided detailed descriptions and explanations of merchandise, including use, operation, and care, to assist customers in making informed purchasing decisions.
      • Recommended and assisted in locating merchandise tailored to customer needs and preferences, contributing to increased sales and customer loyalty.
      • Trained new hires, equipping them with the necessary skills and knowledge to perform effectively and uphold company standards.
      • Managed customer escalations with professionalism and empathy, resolving issues promptly to maintain customer trust and satisfaction.
      • Consistently used action-oriented language and specific details to describe responsibilities and achievements, ensuring clarity and impact.
      • Proofread all communications and documentation to ensure they were error-free and professionally presented.