Marc Polster - Technology Professional, Expert Consultant

PriceWaterhouseCoopers - Zero Trust/IT Security project leadership
PNC Bank - Hands-on production support and issue remediation for contact center technologies, reverse engineering, cross-silo collaboration, monitoring, cross platform diagnostics, and realtime resolution of mission critical outages involving Avaya, Nuance, Genesys, Verint, WebSphere, and SAP.
WOW! - Project leadership, technical advice, vendor selection, acquisition & divestiture in support of WOW!’s contact center technologies: NICE inContact/CXone, Salesforce, Occam, Cyara, Empirix.
Horizon Blue Cross Blue Shield - Technology audit and remediation for contact center technology and IVR systems

Provide research, analysis, evidence, documentation for Katz RAKTL and Parus Holdings patent infringement claims involving contact center, artificial intelligence, and speech recognition technologies, in which I have many years of direct experience and of which I retain exhaustive documentation. Multiple cases, all successful outcomes.

PeerAssist is owned by a California construction company. For them, I developed, tested, and supported mobile and desktop applications that automate back office and field operations for the construction industry.
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Honda of America, Marysville, OH - Technical product owner/project manager for agile software remediation of Honda's manufacturing data reporting system.
Ohio Department of Medicaid, Columbus, OH - Planned the division of systems shared by ODJFS and ODM when those agencies separated.
Nationwide Insurance, Columbus, OH - as product owner/PM, led project migrating newly acquired Allied Insurance Company's document management technology to the Nationwide Insurance standard, HP Exstream, now OpenText. Led four fast-paced R&D technology prototyping projects for Nationwide’s IT Architecture division.

Hands-on implementation of the Recommind (now OpenText) predictive analysis, machine learning, AI platform for various clients thereby optimizing eDiscovery within their litigation departments.
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Covidien Inc, now Medtronic, Mansfield, MA - Conducted a Master Data Management (MDM) feasibility and readiness analysis for Covidien, a multinational medical device and pharmaceutical supplier.
Ohio Department of Administrative Services, DAS, Columbus, OH - Remediated and led statewide program to consolidate the numerous, separate email services within the various state agencies into a single, centralized email service.
McGraw Hill Education, Columbus, OH - Initiated and managed Oracle Fusion Product Data Hub™ (PDH) implementation using web services oriented architecture (SOA) to replace a legacy master product database.
CardinalHealth, Dublin, OH - Managed two IT infrastructure projects and two software development projects: A product recalls management system and a controlled substance diversion protection system.

Led the Ohio Attorney General’s state-wide technology establishment which provides products and services to agency legal, regulatory, and investigative staff, the Ohio Bureau of Criminal Identification and Intelligence (BCI&I), and the Ohio Peace Officer’s Training Academy (OPOTA).
Accomplishments
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Led agile software development project to replace Nationwide’s aging document Production Workflow System which manages, tracks, and maintains Nationwide's voluminous document and mail printing operation. Led integration of acquired company technology infrastructure within Nationwide's environment.
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Managed technology operations at GAP's retail distribution center where web-based GAP, Banana Republic, and Old Navy orders are picked, packed, and shipped to customers.
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Led CRM Central™ 2000 project bringing to market a product that won the Customer Inter@ction Solutions™ magazine Product of the Year Award. Led team maintaining and supporting the CRM Central 2000™ software suite globally.
Created and led agile automated software testing team. Led technical support team serving customers and internal staff worldwide.
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Project management, software engineering, testing, and support for internal venture CONVERSANT Systems which developed and supported AT&T and Lucent's Integrated Voice Response (IVR) platform and Customer Relationship Management (CRM) software suite, INTUITY and AUDIX Voice Messaging platforms.
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Managed national security emergency preparedness exercise to demonstrate that a crippled US public switched network could be restored using battlefield military communications assets. Rated top in class and awarded out of cycle salary action my first year.
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