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Margo Young-Turner

Cook | Culinary Specialist

APPETIZER

Dedicated culinary professional with 4+ years experience providing superior service in high volume, diverse dining environments.  Self-starter, team player, and effective communicator with a strong ability to prioritize tasks and promote a high-quality, enjoyable kitchen/dining experience.  Possesses an insatiable desire to learn new skills and apply customer-centered methods to improve dining operations and increase culinary expertise.

CERTIFIED CLASSICS (Education & Certifications)

20252030

ServSafe Food Handler Certification

ServSafe
20072009

B.A. English

Agnes Scott College | Decatur, GA

CROWD PLEASERS (Qualifications & Skills)

  • Collaborative/Team Player
  • Excellent Customer Service 
  •  Multi-Tasking & Prioritization
  • Conflict Management 
  • Food Prep & Safety Knowledge
  • POS/Cash Handling
  • Cross-Functional Training & Onboarding 
  • Kitchen Etiquette
  •  Problem Solving 
  • Cutting Techniques & Knife Handling
  • Leadership & Emotional Intelligence 
  • Time Management
  • Detail Oriented
  • Multi-Cultural Cooking Skills & Cuisine Knowledge  
  • Verbal & Written Communication

MAIN COURSES (Professional Experience)

02/2023present

Georgia State University - Dining Hall | Atlanta, GA

Cook 2
  • Enthusiastic and driven Line Cook who demonstrates excellent leadership and teamwork by providing support on culinary tasks.  Utilizes time management skills to work diligently and ensure food is prepared and "on the line" at the correct serving time, resulting in happy, well-fed customers.                                                                                                                                                     
  • Contributes to an intricate dining operation serving over 90% of the GSU campus population weekly.  Positively interacts with students, staff, faculty, and visitors, providing knowledgeable information about menu offerings and dining hall features.                                                                                              
  • Carefully reviews Nutrislice and FoodPro menus daily and collaborates with the Sous Chefs, Managers, and team members to prepare and cook meals that meet quality, flavor, and presentation standards.                                                                                                                                              
  • Developing leadership skills by guiding team workflow, supporting colleagues, and training new team members, fostering a culture of support, inclusion, and excellence that contributes to improved employee retention.                                                                                                                    
  • Recognized for exceptional performance (99% evaluation score for 2 consecutive years) and selected for the Manager-in-Training program.                                                                                                                                          
  • Maintains strict standards of food storage, safety, and cleanliness, including FIFO, labeling, temperature control, and proper cutting and handling techniques.  Keeps stations organized and sanitized; completes prep for next-day service and performs side work to support overall kitchen readiness.
09/202202/2023

Home grown | Atlanta, GA

Server
  • Engaging and knowledgeable Server who provided attentive, friendly service by taking accurate orders, delivering food promptly, and satisfying guests needs throughout their visit.                                                                                                                                                                                                         
  • Cleared and reset tables quickly to maintain steady guest flow during peak service hours.                                                                                                        
  • Upheld sanitation standards by cleaning surfaces, restocking service stations, and assisting with closing duties.                                                                                            
  • Communicated effectively with team members to ensure smooth service, timely ticket execution, and a positive dining experience.
07/202209/2022

Hot Betty's Breakfast Bar | Tucker, GA

Line Cook
  • Worked alongside Head Chef in an entrepreneurial, fast-growing restaurant environment to prepare and cook culinary delights and menu offerings according to company standards, resulting in happy, return customers.               
  • Operated grill/flattop, fry, sauté, and cold-service stations with speed and accuracy, employing various cooking skills and approaches.                                
  • Set up, stocked, sanitized, and broke down stations to support smooth and efficient service.                                                                                                    
  • Utilized reading and comprehension skills to understand tickets and execute food orders in a timely and professional manner.                                                       
  • Prepared and stored stocks, sauces, produce, breads, and meats following company and safety guidelines.
11/202103/2022

First Watch | Atlanta, GA

Server
  • Provided attentive, friendly service by taking accurate orders, delivering food promptly, and anticipating guest needs.                                                                                    
  • Prepared specialty drink mixes, cut produce, and prepared garnishments taking care to utilize proper labeling and storage methods                          (e.g. hot/cold/frozen/dry storage and FIFO).                                                             
  • Maintained a clean, welcoming dining environment and provided attentive guest service.                                                                                                           
  • Collaborated with team members to execute tasks, complete orders and provide support as needed, ensuring great teamwork and service.
11/201904/2020

Bold Catering & Design | Atlanta, GA

Event Server
  • Delivered professional, courteous guest service during high-profile banquet-style events for various clients including families (weddings, bar/bat mitzvahs) and Fortune 500 companies (e.g. Delta, The Atlanta Hawks, and Squarespace).                                                                                                                                 
  • Supported a team of 10-50 staff with setup and breakdown for events of various sizes, including table settings, serving stations, and décor.
07/201909/2019

Instacart | Atlanta, GA

Personal Shopper
  • Utilized app platform to interact with customers and strategically select customer orders taking care to ensure items were in excellent condition, resulting in happy and satisfied return customers. Maintained rating of 4.5/5 or higher during service.                                                                                       
  • Scanned and issued payment for selected items, packed, and staged/shelved items in proper locations (cold, frozen, dry) for delivery drivers to collect.          
  • Assisted in organizing supply shelves and work area allowing more efficiency, safety and better access to supplies for team members.
02/201612/2016

Drip Coffee | Atlanta, GA

Barista/Cook
  • Managed customer orders using POS system while maintaining a friendly, welcoming atmosphere.                                                                                                          
  • Applied cooking skills to prepare a variety of breakfast and lunch items (e.g. eggs, protein, sandwiches, salads, etc.), as well as specialty coffee and tea drinks with consistency, accuracy, and attention to detail.                                                                                                                    
  • Completed daily prep, restocked stations, and upheld sanitation standards ensuring a clean and well-maintained environment.