Marita Jackowiak

Achieved level 2  NCFE Qualification number  603/3883/0 Certificate number 52303292

 Operational lead responsible for ensuring the successful delivery, compliance, and performance of a local authority framework . I manage the day-to-day running and performance of the NEC4 highway maintenance contract — making sure the work is delivered efficiently, on budget, on time, and to the standards required by the council. I am delivering innovative thermal road repair programme by reducing carbon emissions and extending asset life. Core Responsibilities: • Contract Delivery: Oversee all planned and reactive repair works under the MCC framework. • Programme Management of Civils, Reinstatement Resources, specialist reinstatement Resources as well as TM • Leading Delivery & Managing Operational Teams • Performance Management: Track KPIs such as completion times, quality, and customer satisfaction. • Financial Control: Support budgeting, cost tracking, and invoicing to ensure profitability. Cost and value reconciliations. Quantification, estimating. Applications & Contract CE Variations • Compliance: Ensure works meet NRSWA (New Roads and Street Works Act) standards, safety regulations, and MCC requirements. H&S, Statutory Compliance, Audits, Risk Assessments. • Stakeholder Liaison: Communicate with the client (MCC), internal teams, and subcontractors to resolve issues and maintain strong relationships. • Continuous Improvement: Identify opportunities to improve productivity, reduce costs, and enhance service delivery.

Key Achievements:

• Streamlined contract reporting and compliance tracking, improving SLA performance and reducing risk exposure.
• Introduced process enhancements that increased operational efficiency and reduced administrative errors.
• Strengthened client relationships through proactive engagement, leading to improved contract renewals and service satisfaction.
• Achieved and sustained a high 98%+ SLA performance, consistently delivering results above target and contributing to the closure of an improvement plan with the client.
• Closed backlog of works by improving workflow efficiency and service delivery.
• Right First Time Approach RFT KPI’s = Quality + Safety + Efficience 

Overseeing performance in programming and streetworks. Responsible for delivering to KPIs and ensuring compliance with current legislation.

Openreach N.W. Civils Framework Contract, a 5+2-year contract spanning the Northwest region.

JN Civils is a key partner supporting Openreach in delivering fibre to homes while also repairing and maintaining critical underground infrastructure to enable new customer connections and service restoration.

Leading the successful execution of network deployment and maintenance projects .
My responsibilities include:

End-to-End Project Management – Overseeing the entire lifecycle of fibre installation and maintenance projects, from planning to execution.
 Compliance,Permitting /Traffic Management– Managing all regulatory requirements, ensuring projects meet NRSWA and HAUC compliance standards.
Stakeholder Engagement & Collaboration – Liaising with local councils, contractors, and Openreach teams to facilitate smooth project execution.
Performance Monitoring & KPI Management – Tracking progress against key performance indicators (KPIs) and making data-driven improvements.
Risk Management & Problem Solving – Identifying potential project risks and implementing strategic solutions to mitigate delays or compliance issues.

Optimisation of internal field and office processes to enhance operational efficiency, drive business growth, and increase revenue. Civils programme management for the implementation of streamlined workflows for new electricity and water contracts , while ensuring full compliance with new 2025 legislation and regulatory standards and industry best practices.

Programming,  executing, and closing telecoms and electricity infrastructure projects, ensuring timely and successful delivery within budget and quality parameters. 

Oversee and lead cross-functional PMO teams, ensuring alignment with project goals and fostering collaboration.

Management of operational resources,  including management of civils teams and supervisors, civils planning, allocation, scheduling, and optimization to meet project milestones and invoicing.

Develop and maintain detailed project plans, timelines, and budgets, tracking progress and mitigating risks.

Liaise with clients, stakeholders, and contractors to ensure effective communication and project alignment.

Provide coaching, and foster a culture of accountability and continuous improvement.

Ensure compliance with health, safety, and regulatory standards across all project activities.

Monitor project KPIs, prepare status reports, and present updates to directors and senior leadership and stakeholders.

Manage/oversee quality and working practices and databases for Fixed Line :City Fibre, DNO, Vm, Nexfibre and Gigaclear rollout and Multiple Wireless Contracts (eg, permits, TTRO's, S50, S58, S74, noticing) including: implementation, monitoring and correcting errors, supervising and training staff and advice on the introduction/creation of new working practices and strategies.

Liaision with streetworks promoters/  contractors and client as required to answer enquiries or for discussion to ensure the delivery of co-ordinated and collaborative streetwork activities, best working practices and strategies.

Co-ordinate, and minimise the impact of works activities through: determining applicable permit conditions and other licences appropriate to the site and activity.

Managing Statutory and non-statutory self defects walkouts improvement process ,CAR programme, coring and clegg testing civils programme). Managing the majority of situations in the negotiation of designated contracts through effective use of engagement and challenge to ensure agreed objectives. Implemented failure rates processes.

Negotiate, introduce and manage variations to permits and contingency plans, including the removal/suspension of works activities, during incidents such as emergency situations and severe weather events, at short notice and to tight commercial constraints.

Chairing HA’s regular fortnightly coordination, programme and performance meetings with HA's at a senior level for every build area on the whole contract. Working collaboratively with Heads of Highways, Highways leads,  inspectors and engineers,  Liaision with local residence engagement officers, councillors, supervisors, site engineers and emergency services.

Ensuring compliance with legislation and build specification on the whole project lifecycle. 

Project & PMO Governance -  monitoring and control of build programme, planning, permitting ,  hot job validation departments. Report of back office and contractors performance. Highligting any risks and delays of the programme delivery.  Data analysis, Budget Monitoring. Making sure project meets its objectives. Acting as People and Hiring Manager - Leadership and Management of back office - 15 coordinators  . PIA, MsProject, Works Breakdown Structure, Early Warnings. CEMAR, NEC4,  Risks Mitigation

Carrying out inductions and accreditation checks for site engineers . Service damage claims management . Commercial management , invoicing and PO's management. Mitigation, Litigation, Onboarding and management of Traffic Manangement suppliers . S74 charges, FPNs management, Audits, SROH, Working closely with Client Compliance teams and assessing Audits. Civils quality assurance, Supply Chain

CAD, TMA , licensing, private lands registry , defects , urgent responses and inspections management. Working Closely with the Build and the design team.

Maintaining personal and professional development to meet the changing demands of the job, participate in appropriate training activities encourage and support staff in their development and training. 

• Assisted senior Project Managers in overseeing large, complex, and critical projects on Falcon, contributing to successful project outcomes.
• Managed the Rural Build project independently, demonstrating strong leadership and project management skills.
• Led operational teams in the end-to-end delivery of the FTTP (fibre to the premise) build programme, ensuring timely and efficient completion.
• Oversaw supply chain management, coordinating effectively with both clients and internal teams to meet project objectives.
• Chaired and participated in key meetings with clients, MTS, and supply chain partners, ensuring clear communication and alignment on project goals.
• Applied in-depth knowledge of Openreach specifications and documentation to ensure compliance and accurate completion of necessary paperwork.
• Promoted and enforced Health and Safety standards, achieving compliance and maintaining a safe working environment.
• Motivated and developed team members to exceed expectations, ensuring delivery targets and quality standards were consistently met.

• Coordinated and managed the FTTP PON build program, overseeing multiple spines and spines build, from surveying to handover, ensuring seamless project execution.
• Assisted in onboarding and managing civils and flex teams, ensuring efficient project coordination and management across all aspects.
• Ensured back-office preparation and delivery of logical and intrusive surveys, including validation, audit, submission, and invoicing of works, maintaining high standards throughout.
• Collaborated with supervisors, surveyors, and various teams to achieve operational and commercial targets, preparing project forecasts and highlighting potential risks.
• Managed direct communication with clients and contractors through daily conference calls and face-to-face meetings, working closely with OR Managers and FBCs to meet client deadlines.
• Maintained, updated, and analyzed data on shared trackers, ensuring high standards in survey, build, civils, and poling activities.
• Engaged extensively with Local Authorities in Manchester and Liverpool, handling permitting in NW and training the team in planning and streetworks.
• Utilized systems like Orion Network Platform, Work Manager, and Salesforce, taking on extra duties and visiting sites as required, while reporting to the Senior Project Manager.

Planning and coordinaton of works for multiple small and large scale telecoms projects FTTP, civils and poling. Programming works /Duct, blockages, pole leads, boxes. Immediate Response Management.  Temp cover of poling manager role due to absence.

Management of engineering teams. Risk Management. Resolving eacalations, works promotion issues. Obtaining Safe Digs. Arranging joint site visits with Openreach, Cadent, Ha. Working closely with supervisors and surveyors, delivery & project management. Agreeing permits conditions. Opening and closing of notices. Stock Control, ordering specialist engineering equipment. Project Management. Tracking Expenses, budgetting. Change Management, lean development. Reporting, attending programme meetings.  Keeping customers updated of works progression. Arranging site access WWTW, Canal & River Trusts, private lands.

• Led the East Area Planning & Streetworks team at Network Plus, demonstrating high autonomy in planning, implementing, and ensuring events stay on course.
• Innovated processes to enhance customer experience and achieve the highest standards of health and safety, providing an end-to-end view of all maintenance activities in progress.
• Solved operational issues by efficiently allocating R&M resources, monitoring expenses, and ensuring projects were completed on time and within budget.
• Developed cost-reduction solutions, maintaining strong relationships with local authorities to facilitate smooth operations.
• Demonstrated proficiency in Salesforce and Symology, contributing to leakage drive meetings and supporting team initiatives.
• Provided leadership and coaching to a team of schedulers and streetworks professionals, fostering a collaborative and productive work environment.
• Led engineering teams, ensuring consistent delivery of high-quality work and adherence to project timelines.
• Maintained clear communication and strong relationships with key stakeholders, including site agents, supervisors, and operations managers, to ensure alignment and successful project outcomes.

• Programmed, allocated, and coordinated work orders by liaising with Site Supervisors and Direct Service Providers, ensuring efficient operations and timely completion of tasks.
• Ensured Teams received comprehensive job-packs and documentation, including safe dig prints when necessary, to define work requirements clearly.
• Complied with local authority and statutory provisions for Streetworks administration, maintaining adherence to regulations and avoiding penalties.
• Maintained accurate records of planned, in-progress, and completed work, ensuring consistent allocation and response management.
• Supported and serviced clients by meeting or exceeding all agreed client and internal KPIs, enhancing client satisfaction and trust.
• Coordinated NRSWA Streetworks to ensure timely completion and avoid Fixed Penalty Notices, maintaining compliance with the Traffic Management Act.
• Opened and closed notices using bespoke systems, analyzing, reporting, and canceling defect notices on completed works to ensure quality and compliance.
• Trained over 20 new starters and covered various roles, including validation, prints, streetworks, customer service, and planning for the North West area, demonstrating versatility and leadership.

• Allocated jobs to drivers efficiently, ensuring optimal use of resources and timely deliveries.
• Addressed and resolved customer and driver issues directly, enhancing satisfaction and maintaining strong relationships.
• Monitored compliance of driver delivery paperwork, ensuring all documentation was accurately matched and filed by the end of each day.
• Proactively sought opportunities to improve transport efficiency and reduce costs, implementing strategies that led to measurable improvements.
• Utilized vehicle tracking systems to monitor drivers and routes, optimizing logistics and ensuring adherence to planned schedules.
• Managed driver schedules and provided assistance with directions and planning using advanced transport software, ensuring smooth operations.
• Tracked parcels meticulously, maintaining accurate records and ensuring timely delivery to clients.
• Liaised with clients effectively, maintaining clear communication and fostering positive relationships to support business growth.

• Spearheaded inbound marketing initiatives by creating engaging e-newsletters and social media content, enhancing brand visibility and customer engagement.
• Designed and coordinated the distribution of direct marketing materials, including direct mailings, to effectively reach target audiences and boost sales.
• Maintained and updated the customer database, conducting thorough research to assess customer satisfaction and inform marketing strategies.
• Managed interactions with current and potential customers across Europe, utilizing English, German, and French to foster strong relationships and expand market reach.
• Developed targeted and multilingual advertising collateral based on market research, aligning with company objectives and enhancing market penetration.
• Oversaw e-commerce and wholesale operations, managing company transactions through PayPal, Amazon, and eBay accounts to ensure seamless financial processes.
• Resolved customer service inquiries efficiently and professionally, handling tasks such as order placement, refund processing, and query resolution to maintain high customer satisfaction.
• Coordinated with other departments to address customer service needs, contributing to company and department goals and consistently meeting key performance indicators (KPIs).

• Analyzed credit data and financial statements to assess risk levels in extending credit or lending money, ensuring informed decision-making.
• Established new customer credit limits, maintaining a balance between risk management and customer satisfaction.
• Maintained comprehensive customer files, incorporating financial statements and bank reference information for accurate record-keeping.
• Evaluated credit risk and projected sales, contributing to strategic financial planning and risk mitigation.
• Reviewed and completed loan applications, including credit analyses and summaries, for submission to loan committees, facilitating timely approvals.
• Gathered and verified credit reports, financial histories, and other data for credit analysts, ensuring the authenticity and accuracy of documentation.
• Managed a team of 10 co-workers, overseeing cash and credit card management, and dealing with credit insurances to optimize financial operations.
• Efficiently prepared, inputted, and maintained financial information on company finance and payroll systems using Excel and Word, ensuring data accuracy and integrity.