Webster Bank
Southington , CT
Bank providing commercial, consumer banking and healthcare financial services with 175+ banking centers 5,000+ employees
- Implemented and supported 1000+ phone devices migrations from legacy on-prem Cisco UCCX to cloud Webex Calling.
- Managed business-side communication, expectations, and migration timelines, ensuring alignment with organizational goals and smooth project execution.
- Collaborated closely with service providers to ensure seamless telephony DIDs and TFN transitions.
- Assigned ServiceNOW incidents and service requests (SR) daily and monitored work progress of Telecom Team.
- Created weekly governance reports summarizing issues, roadblocks, accomplishments, and trends.
- Replaced 25+ legacy analog POTS lines with Analog Telephone Adapters (ATA).
- Monitored daily Jira epics, stories, tasks and backlog to ensure timely completion within a sprint.