Engine Business Platform Quality Director
Ownership of product quality performance across the 15L engine platform, which generates approximately $2Bn in sales and $900k in parts sales per year. Accountable for delivering product quality throughout the life cycle, including technology development, new product introduction and current product performance. While predominantly responsible for products in the North America Heavy Duty Truck market, the portfolio extends to Off Highway products, and also serves the Latin America and South Pacific markets.
- Owns the platform reliability improvement plan, co-ordinating resources across functions to deliver ongoing improvements in product reliability across the platform in terms of both cost per engine and repair rate.
- Enhancing new product development processes to better incorporate the voice of quality, developing quality targets, reliability improvement plans and field test plans with the aim of eliminating launch spikes.
- Key member of team assessing, and managing the impact of changing emissions regulations in California.
- Effective management of field actions, utilizing analytics in order to develop strategies that assure customer satisfaction while minimizing the impact to the bottom line.