Microsoft Office, Corel Draw, Comarch Optima, WF-Mag,
Work History
09.2016present
Customer Service Associate
Diesel Service, Siedlce
- responsibility for the flow of documents in the company
- the current cooperation with external accounting
- preparation of documents written in Polish and English
- contact with suppliers and buyers
- e-mail services
10.201512.2015
Librarian
Andrzej Frycz Modrzewski Krakow University, Krakow
- working with KOHA library system
- delivering information and learning skills courses for students and staff
- dealing with user inquiries
06.201508.2015
Researcher
Webspirit Sp. z o.o., Krakow
Irish company with an English speaking environment.
- working with CMS system,
- providing team with detailed analyses,
- implementing new solution required to improve customer service with cooperation with development team.
Customer Service Manager:
- leading a group of six people,
- taking care of high level of service.
06.201408.2015
Customer Service Agent
Webspirit Sp. z o.o., Krakow
Irish company with an English speaking environment.
- moderation of English websites using CMS,
- providing technical support for site's members,
- troubleshooting members' problems.
11.201105.2012
Customer Support
Home Broker S.A., Siedlce
Phone customer service
Education
20132016
Master of Arts in Librarianship and Information Science
Jagiellonian University, Krakow
activities: The Chair of the Student Research Group at the Department of Librarianship and Information Science