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Profile Summary

A capable and trustworthy person who seeks for knowledge of any areas of operational activities, terminology and services. I am an expert at handling financial transactions and is someone who can make on-the-spot decisions regarding customer transactions. With the experience of bank teller and customer service right now  looking for a switable position in a good organization that wants to recruit talented people who have a track record of achievement.

Work History

Jul 2015Dec 2015

Food Assembler

Maple Leaf Foods, Guelph
Apr 2015Present

Food Maker and Customer Service

Pizzaville, Acton, ON
  • Making pizza and other foods
  • Delivering food to the customer
  • Maintain cash register
May 2014Mar 2015

Cashier and Customer Service

Dollarama, 777 Bay St. Toronto, ON
  • Maintain the cash register
  • Packing and delivering the product in a quick manner
  • Accepting cash/debit payment from customers
  • Addressing customers with smile and provide information about product location
  • Referring the customers to the key holders or manager upon their demand
Dec 2012Jun 2013

Business Development Officer

Bengal Solution Limited (Currently Carbor51)
  • Promote the products of the company
  • Door to door marketing 
  • Arrange meeting with the client and higher management
  • Demonstrate new software and website design
  • Maintain database
Sep 2010Nov 2012

Bank Teller

Mercantile Bank Limited, Dhaka, Bangladesh
  • Processing customer deposits, withdrawals, and payments.
  • Accepting cash from customers.
  • Referring customers with financial problems to other colleagues for assistance.
  • Performing clerical and administrative duties.
  • Following bank procedures when performing transactions.
  • Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.
  • Dealing tactfully and efficiently with demanding customers.
  • Adhering to all bank security, audit, and compliance requirements.
  • Reporting any suspicious customer activity to bank managers.
  • Addressing customers by name with a smile and direct eye contact.
  • Accurately receiving, counting and distributing cash.
  • Assisting with bank branch audits.
  • Writing reports and correspondence on matters related to customer accounts.


Customer Service

Position of the teller in bank and cashier in Dollarama gave me much more opportunity for gaining experience on customer service. Now habituated dealing with customers in a attentive and patience mind. Beside that strong communication skills is an added advantage.

Teller Transaction

Working in teller position for two consecutive years got flexible with the banking software and fast cash handling.


Ability to analyze information in details to find out the solution. Doing it in both positive and negative way makes the decision perfect.


Assist some audit work with the seniors grown up my inspection quality.

Team Player

Flexible and friendly to work with various types of people and as a team where co-operation is my main key to success. Also able to inspire the trust of others.


Sep 2014Apr 2015

Post Graduation Certificate on Logistic Management Management (done 1st semester)

Centennial College, Toronto, ON
  • Understand the transportation system of Canada
Sep 2013Apr 2014

Post Graduation Certificate on Project Management

Fanshawe College, London, ON
  • Learned the managing operation system of various projects.
Jan 2008Aug 2012

Bachelor on Business Administration (Major in Finance)

BRAC University, Dhaka, Bangladesh
  • Gained knowledge on Financial services and banking activities

Volunteer Experience

2013 - Present - Working online for helping students through Prospective Bangladeshi Student in Canadian Universities (Facebook Group)

2012 - Worked as a Supervisor in BRAC (NGO) 35 years celebration

2010-2012 Worked in Student Association of BRAC University

2009-10 Member: Jaago Foundation (collected funds for street children in Bangladesh)


Performance Award- 2008

Vice Chancellor Special Recognition Award from  BRAC University for outstanding performance in residential semester.


Ferdausi Sultana

Teller, CIBC
Cell Phone: 647-470-5514

Past colleague of Mercantile Bank Limited

Bhanu Lal Roy

Supervisor, Dollarama, 777 Bay St.
Cell Phone: 647-774-8592

Past supervisor of Dollarama

A S M Ahsan Habib

Assistant Vice President, Mercantile Bank Limited
Cell Phone: +8801715028214

Past Supervisor of Mercantile Bank Limited