Michael D. Ferger

Senior Technology Manager - Vice President (2019 - 2020)

Planned, directed, and coordinated the Exchange and Email compliance services, an engineering team (18 staff members) responsible for activities to deliver new solutions, meet operational goals, identify emerging technologies, and drive end-to-end development and delivery of best practices. Maintained risk, regulatory compliance, and audit standards for 20k plus internal users and external customers.

• Served as Technical Engineering Manager for the Exchange on-Prem email services migration to Microsoft’s 365 Cloud. Cleared roadblocks with security, authorization, and risk challenges.
• Accelerated the migration of email retention service from EMC SourceOne to Proofpoint cloud services working with engineering teams to look outside the box and engage and challenge our vendor partnerships.
• Identified and expedited the formulation of ownership within the team for the desktop outlook client and add-ons listening to and understanding the customer needs.
• Facilitated the Performance Management cycles; drove the team to have hard conversations and obtain the natural differentiation for each group by performance and potential.
• Consolidated risk controls from 35 to 15 enhancing the risk posture for email services; reduced quarterly administration and improved the risk posture by lowering and in a few cases eliminating risks.
• Established partnerships in the key development areas to share knowledge and help align older technology interfaces to move to or implement cloud-first connections enhancing security and resiliency.

Systems Manager End User Computing-Vice President Managed team of 51, responsible for planning, directing, and coordinating desktop, virtualization, printing, cloud, and mobile engineering team activities to deliver new solutions, meet operational goals, identify emerging technologies, and drive end-to-end development and delivery of best practices. Oversaw desktop, Virtualization & Mobility services with 40K+ endpoints. Ensured compliance to regulatory, security, and organizational policies. Led analysis, testing, and support of end-user devices; developed team skills-set and provided training to staff. Professional Experience Managed the endpoint budget of $32MM and maintained a variance level below +/-10% year after year. Introduced modern workplace management solutions that aligned to the company vision; published technology strategy and roadmaps. Delivered End User Computing(laptops, mobile devices, workstations, Windows, Mac, Android, Office365, Teams, SharePoint, Exchange, OneDrive, video/audio conferencing) engineering and operations. Automated, and enhanced end-user computing environment. Supported staff to build and provide automation to close vendor gaps with in-house solutions. Resolved problems requiring L3 expertise and determined root cause. Developed strong partnerships and collaborative relationships with leaders in and outside of technology. Identified emerging technologies and drove end-to-end development and delivery of best practices. Illustrated broad systems thinking by educating the staff to understand the connections and relationships across functions and entities, and align to corporate goals and strategy. Successfully met aggressive deadlines and resolved multiple and sometimes conflicting priorities.

Team Leader Pioneered and managed an executive support team that provided white glove customer service to senior management and company board members. Accelerated the formation of a new Office Automation team to design, support and expand distributed computing at M&T Bank. Researched, marketed findings & recommendations that secured funding and gained approval to implement a distributed distribution system from IBM mainframe to Novell distributed networked servers. Implemented a VTAM service named ARBITER and became the resident expert for the service.