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Michelle Hill

Customer Services

    Summary

    Analytical Accounting Support Professional offering over 15 years of experience providing technical support to accountants utilizing an array of technology and software programs. Subject matter expert in QuickBooks Online US and Canada, QBO Payroll, and ProSeries. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity, and profitability. Seamlessly interfaces with customers and personnel at all levels. 

    Work experience

    Walmart
    9/3/13Present

    Food sales Associates

    HBA, Pharmacy Cosmetic, infants, and Pet dept.

    Walmart
    9/3/201301/2/2021

    Apparel/Home Sales Associates

    Walmart
    9/2013Present

    HBA, Pharmacy Cosmetic, infants, and Pet dept.

    Facilitated network uninstall and reinstall of tax preparation software for accountants working without internal IT personnel. Supported single-user networks in downloading, installing, and configuring software updates online. Assisted QuickBooks customers with supplies integration.

    • Identified and resolved malfunctions pertaining to system access for agents, collaborating with agents and the engineering/product development teams.
    • Supported QuickBooks desktop and online customers with tips to help clients discover additional features within their software resulting in increased business and streamlined accounting processes.
    • Facilitated first time use QBO customers as well as FTU Payroll within their accounts.
    • Directed and supported other agents as mentor and subject matter expert in managing escalated issues.
    • Routinely worked with Tier 3 agents and engineers to troubleshoot and resolve emerging issues.
    • Discovered accounting inaccuracies caused by technical bugs; reported to management to determine resolution.
    • Performed comparative research to determine the cause of issues and identify areas needing improvement.

     

    Held additional roles with Parsons, Verizon and Bell Atlantic

    Education

    Strayer University

    Microsoft Networking Diploma

    Strayer University

    Associate of Arts, CIS Programming

    Strayer University

    Bachelor of Science, Accounting

    Volunteer Experience & Professional Affiliations

    • Volunteer, Measure F Campaign to Modernize and Maintain LTCC, 2014 – Present 
    • Volunteer, ISSI Dance, 2014
    • Student Representative, LTCC Student Learning Committee, 2014 – Present 
    • Member, LTCC Student Senate, 2014 – Present 
    • Kiwanis Community Carnival, 2015

    Skills

    Hardware/Systems

    Telephones, Fax machine, copier, email

    Databases
    Oracle 10G, MS Access
    English
    C++, Unix, Visual Basic, SQL, HTML, VBA

    Qualifications

    • Customer Service                  
    • Sales & Marketing Strategies
    • Conflict/Complaint Resolution    
    • Front-End Operations
    • Retail Operations Management                                    
    • Merchandising & Warehouse Operations
    • Cost-Reduction Strategies

    Certifications

    • Forklift Certified
    • C3 Chip Key Certified
    • Key Duplication Certified
    • FOB Auto Remove Certified

    Core Competencies

    • Intuit Online Payroll
    • Merchant Services Integration
    • QuickBooks Certified ProAdvisor
    • Project Management 
    • Troubleshooting 
    • Bookkeeping
    • Payroll
    • Customer Service
    • Individual Income Taxes
    • Accounts Payable
    • Accounts Receivable
    • GAAP
    • Monthly Account Reconciliations
    • Business Income Taxes
    • Technical Support
    • Systems Integration
    • Quality Assurance

    Skills