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Summary

Franchise owner and operator with more than 15 years of experience in customer service and ten years of expertise in the turf care industry. I help companies grow, lead teams in providing stellar service, and increase revenue alongside customer satisfaction. I am a seasoned manager and problem solver with extended experience. Highlights include:

• Payroll
• Routing
• Inventory Control
• Fleet Management
• Human Resources
• Inventory Purchasing
• Sales & Business Relations
• New Office & Company Launches

Work Experience

General Manager

October 2022July 2023
Heroes Lawncare of Alpharetta, Georgia

Provided industry expertise to startup lawn care and irrigation company. Created initial standard operation procedures and ensured applicable state rules and regulations were met. Delivered results through sales, staff management, and customer service. 

  • Payroll Administration
  • Prepare & submit monthly usage reports to Georgia Department of Agriculture
  • Human Resources (HR) 
  • Irrigation Management
  • Field Force Management
  • Customer Relationship Management (CRM)
  • Collections
  • Project Management
  • P&L Management
  • Operations Management

Franchise Owner

May 2019October 2022
Clean Air Lawncare

Provided full-service and environmentally-friendly lawn maintenance for both residential and commercial properties.

Offered premium, sustainable lawn care in Northern Atlanta using clean electric powered lawn care equipment that runs on renewable energy. Organic lawn care services included fertilization and weed control programs that use only natural and organic materials, and are proven to work. The lawns we maintain are healthy, safe and beautiful.

  • Payroll Administration
  • Human Resources (HR)
  • Fertilizers & Fertilization
  • Full-service and environmentally-friendly lawn maintenance for both residential and commercial properties

General Manager

December 2013May 2020
Heinz Media

General support of marketing and communications company which serves nonprofits, publishers, and small businesses.

  • Manage business operations including payroll, taxes, freelance contracts & client satisfaction
  • Track financial success, create profit & loss statements

Branch Service Manager

October 2011December 2013
Pestban, Inc.

Set up branch office in Simpsonville, South Carolina and responsible for all related operations.

  • Experienced professional with the installation, maintenance, and updating of in-wall pest control systems
  • Supervised a team of 11 service technicians
  • Ensured team provided stellar customer service, completed work, and adhered to company and government regulations
  • Managed team scheduling, Human Resources, and payroll
  • Project managed the launch of the New Construction Department 
  • Certified Applicator in the state of South Carolina, served as the Designated Certified Applicator for the South Carolina office
  • Ensured compliance to the rules and regulations of South Carolina, along with reports and preparations for state inspections

Education

General Studies

Reinhardt University

Certifications

Pesticide Applicator License

2022
Georgia Department of Agriculture

Skills

Branch Manager

Organizational leadership, management, and administration

Routing

Routing in-person customer appointments to maximize profit 

Organic Lawncare
Customer Service

Converting conversation to sales & creating positive customer experiences

New Office & Company Launch

Creating a foundation for corporate success

Interests

  • Coaching youth basketball & football
  • Drumming
  • Photography