Information systems science as my major. In my bachelor and master's thesis I focused on human-computer interaction from the viewpoints of usability and user experience.

Monitoring servers 24/7. Reacting to alerts and communicating with clients about issues with their servers or within their network & fixing them as needed. Fulfilling server related maintenance tasks. Assigning tickets to relevant teams within the operation center.

Main tools used:

VMware Vsphere
N-central
ServiceNow
Cohesity
Teams
Remote Desktop Manager

Working with Metsä's ICT services. I was mostly occupied with writing documentation for Metsä Forest about the ICT services and processes. I was also helping with testing and usability evaluation of new applications. Main platforms were Confluence and Jira.

The contract was a fixed term Sep-Dec; substitute for a job alternation leave.

Providing positive customer experience to customers in one of the biggest e-commerce platforms in the world. Taking responsibility over the service quality of both Finnish and Swedish teams.

Responsibilities include but are not limited to
-Coaching and assisting the CSR's with customer service
-Helping the CSR's to improve their KPI's
-Conducting customer satisfaction analyses
-Collecting information about technical errors in the service platform and reporting them to the client
-Troubleshooting bugs and errors in collaboration with customers
-Analyzing qualitative aspects of the service
-Monitoring the daily work

Provided positive CX for customers in one of the biggest ecommerce platforms in the world.

In addition to the commerce related customer service and technical assistance, I trained and helped new recruits.

I did a traineeship in integration services. My main tasks included retrieving configuration data from customer's servers in a migration project and using that information to conduct SQL-inserts, create&deploy downloaders and mount servers. The main tools used were Excel and IBM Integration Bus in Windows 10 and AIX environments.

Kylylahti mine was acquired by Boliden AB. I have continued to translate documents for them when needed.

Conducting inventories of inflight purchases and preparing sales trolleys for upcoming flights. I did this also during the summer months of 2012 and 2013.

Translating documents from Finnish to English

Translating mining related documents from Finnish to English and vice versa when needed.

Kangas Service Jam was a service design hackathon where forty people created one hundred ideas in 48 hours, equal to over one thousand man-hours of work, for improving the new Jyväskylä Kangas smart city area. Our team's focus was in helping the elderly to maintain their capability of living independently with the help of ICT.