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Hospitality professional with years of hospitality, customer satisfaction, training, reputation management and achieving operational goals. Considered a rational thinker, grounded and focused in the belief that excellent service will bring the most success. Always seeking a challenge and opportunity to exceed both external and internal customer expectations.

Work History


  • As General Manger I maintain our product and service quality standards by monitoring, evaluating and investigating complaints.
  • Monitor the performance of the hotel via Concerto and financial reports.
  • Ensured good safety practices by assisting in the maintenance of proper emergency and security procedures. Fully aware of regulations affecting hotel operations, made sure the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
  • Directly supervised 15 employees at the hotel carrying out supervisory responsibilities in accordance with the Company policies, training programs, and applicable laws.


InTown Suites Plus Extended Stay Living
MAR 2017DEC 2018
  • As Property Manager I lead a team of 8 associates working with each to achieve daily goals.
  • Manage budget to increase flow through.
  • Perform room & facility inspections
  • Provide excellent customer service in all interactions with both internal and external guest.
  • Make reservations, sales calls, walk in sales and check ins.
  • As Property Manager I am very hands on in all departments, leading by example. 


Intown Suites Extended Stay Living
DEC 2015OCT 2016
  • Provide support to General Mangers in day to day operations across several properties between Austin and San Antonio, Texas.
  • Serve as General Manager in the absence of Property Managers
  • Assist properties with special projects 
  • Perform room & facility inspections
  • Provide excellent customer service in all interactions
  • Assist with reservations, check ins and walk in sales

Night Auditor

Hampton Inn & Suites San Antonio Airport
May 2015Dec 2015
  • Fully immersed myself in Hamptonality to provide on brand service
  • Provided support to the team by filling in the gap where ever there was a labor shortage.

  • Awarded Employee of the Month and High Five Award for service to guest and employees.
  • Compiled and submit financial reports pertaining to cash receipts, credit card receipts and house accounts.
  • Monitor social media sites to engage guests and post daily updates.

Sales & Social Media Consultant

Alpha Rx Plus LLC.
Nov 2014Dec 2015
  • Advise and create social media strategies to increase brand awareness, online sales and customer service.
  • Social media monitoring; reputation management; and email marketing campaigns.
  • Direct sales of dietary products and content creation for company blog and website. 
  • Responsible for driving sales growth by 40% in sale of flagship product and introduction of latest products.

Front Office Manager

Sheraton Gunter Hotel
May 2002Nov 2014
  • Oversee the day-to-day operations of the Front Desk, Bell Staff, Valet, Club Lounge and associated functions. Assist Revenue Manager with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met. Oversee and participate in guest check in and check out.
  • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs. Respond quickly to guest requests or complaints in a friendly manner and insure that appropriate action is taken.  Follows up to ensure guest satisfaction. Coach and Counsel as needed and document all performance related discussions and actions.


Certificate in Hotel/Restaurant Management

Penn Foster Career College
Jun 2006Feb 2007

History of Lodging; Accounting principles; Housekeeping operations and Management; Front Office operations and Management; Sales and Marketing; Yield Management; Human Resource Management; Scheduling; Food storage and handling; Food & Beverage Management; Kitchen Operations; Catering. 

Certificate - Conrad Hilton Short Course Hotel Operations

University of Houston, Conrad Hilton College
Jan 2007Jan 2007

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, yield management, leadership, hospitality law, Labor law and food safety.


  • Entrepreneurial
  • Critical Thinker
  • Proficient in Microsoft Office Suite
  • Proficient in Galaxy UX / Lightspeed PMS
  • OnQ PMS
  • NightVision PMS
  • Opera PMS
  • Micros POS
  • Squirrel POS