Download PDF

Work experience

Jan 2006Present

Revenue Assurance Senior Officer

Mobily co
Oct 2003Jan 2006

Customer service



Oct 2011Jun 2015



MASS COMMUNICATION (Public relations) 



Umm Al-Qura University

Technician Computer Science

Assignments at Mobily Co

  • Revenue assurance:

  1. Primarily responsible about sales agent mistakes in the Mobily Co.
  2. Resolving & primarily responsible about Refund issues related to GSM & Non-GSM within the agreed SLAs.
  3. Interacts with IT and works on system development to automation of various Finance reports.
  4. Support in activities which will lead to maximize growth and revenue.
  5. Undertake more complex and critical economic/financial research exercises, using considerable latitude in approach and analysis
  6. Resolution of issues/problems associated with daily activities.
  7. Monitoring the process and Recording of the Mobily Service/Test Lines/items and passing necessary adjustments whenever needed based on approvals.
  8. Finding areas where revenue leakage could happen and implement process/system to close these areas;
  9. Primarily responsible for providing continuous and timely support for Sales, Customer Care & Back Office & Complaints teams for enhancing of CEX.
  10. Support management through providing of complete investigations and clear explanations of cases needed for approval.
  11. Involve in processes improvements and new projects.
  12. Resolving FTTH billing issues and passing necessary adjustments within the agreed SLAs.
  13. investigation & Verification & Resolving of consumer billing issues and passing the necessary adjustment within the agreed SLAs;
  14. Interacts with IT and works on system development to automation of various Finance reports.


Accountant at branch: 

  1. Opening the official working hours for the branch.
  2. Daily closing with the sales clerks evening shift.
  3. Daily collecting inventory for the automatic paying appliance of the branch.
  4. Doing the automatic balance with credit cards and coordinating with the administration for sure of its rightness.
  5. Writing the daily reports and make sure for its sending to the administration.
  6. Coordinating with the bank to deposit the daily collection for the branch.
  7. Daily inventory for the slices and received custody (appliances–cash money). 


Courses :

  1. A course in communication skills.
  2. A course in breakthrough from Dale Carnige institute with Mobily.
  3. A course in initiative program from Al-Tawil management consulting & training.
  4. A course in Legal aspects in electronic banking from the banking of institute.
  5. A course in Anti-money laundering from the banking of institute.
  6. A course in Dynamic Thinking For Successful Solutions from AIMS

Important point:

  • I obtained several for thankfulness and appreciation certificates during my job, also I discovered an embezzlement during my working at the bank.
  • I worked to close the revenue leak at Mobily causing to saving a millions riyals.