Lead cross-functional teams to design and implement a scalable AWS solution for a global customer, improving system responsiveness by 20% and generating $55K in annual cost savings. Utilized data analysis to uncover performance bottlenecks and optimize resource allocation, resulting in 40% faster build times. Collaborated closely with stakeholders to deliver clear, actionable solutions, ensuring the smooth execution of complex customer requirements. Own 2 internal customer/service teams, providing tailored solutions and proactive support to ensure their success within AWS infrastructure. Responsible for providing technical support to 15 service teams, ensuring high-quality service delivery, rapid issue resolution, and customer satisfaction. Streamlined operational workflows and introduced a ticketing system to reduce response times, improving the customer experience. Utilize tools: Amazon Quicksight, Microsoft Office Suites, Slack, Chime

Managed the end-to-end requirements process for the China Lake Range Earthquake Recovery Project, directly interfacing with external stakeholders to resolve customer issues and ensure satisfaction.Collaborated with cross-functional teams to optimize delivery timelines, improving product delivery while maintaining customer satisfaction. Provided data-driven recommendation. Tracked customer feedback and translated it into actionable insights to improve internal workflows and enhance the client experience. to optimize operational processes and ensure the successful delivery of complex products. Led external customer communication, ensuring efficient resolution of issues while maintaining strong relationships. Utilized tools such as Microsoft Excel, PowerPoint, Outlook, Teams, Atlassian Tools Confluence & Jira, WebEx, IBM Engineering Requirements Management DOORS Next, Model-Based Systems Engineering Tools – Sparx Systems Enterprise Architect, and MagicDraw. Possess skills in Requirements Management, Release Management, MBSE, Digital Engineering, Systems Engineering, System Development, Project/Product Management, Analytics, SQL, and Consulting.

Presented technical findings and security assessments to executive leadership, customers, and contractors, clearly communicating progress, outcomes, and recommendations to ensure alignment with customer goals and expectations. Developed and documented security architecture designs and system-level requirements for external clients, ensuring the robust security of their programs and the integration of customer-driven requirements. Collaborated directly with external customers to understand their cybersecurity needs, providing tailored solutions to address specific risks and vulnerabilities, leading to enhanced system integrity and customer satisfaction. Strengthened client relationships by providing continuous support and updates, ensuring open lines of communication and building trust with external stakeholders. Utilized data analysis and system engineering expertise to develop and recommend new security tools, effectively improving security posture while minimizing customer risks. Proficiently used tools like DOORS, Visio, and PTC Windchill to streamline documentation, facilitate cross-team collaboration, and provide customers with clear, concise reports.

Developed comprehensive test requirements and procedures to ensure adherence to client needs, industry standards, and best practices. Collaborated closely with internal and external stakeholders to understand key objectives and translate them into actionable solutions that meet both customer specifications and quality standards.Played a pivotal role in the integration and testing of complex systems, working with cross-functional teams to drive successful outcomes. Utilized data-driven insights to optimize system performance, ensuring the delivery of reliable solutions that aligned with customer expectations.Conducted thorough evaluations of system functionality and performance, identifying potential challenges, and providing clear, actionable recommendations for improvement. Delivered these insights directly to clients and internal teams to ensure swift issue resolution and continuous improvement.Created and delivered detailed, client-facing reports and presentations that outlined test results, findings, and strategic recommendations. Effectively communicated complex technical details in a way that was easily understood by non-technical stakeholders, ensuring clients felt informed and supported throughout the project lifecycle. Supported the validation of systems and subsystems, ensuring that all products met customer requirements through rigorous testing and quality checks. Identified growth opportunities through testing feedback and collaborated with clients to implement improvements that enhanced overall system success and user satisfaction. Leveraged tools such as JIRA, Bitbucket, and Eggplant to streamline communication, manage progress, and ensure transparency across all teams. By utilizing these tools, I effectively prioritized customer needs, tracked project milestones, and maintained alignment with business goals.

Led the development and implementation of comprehensive communication strategies for Raytheon Black Employee Network (RAYBEN), resulting in increased community engagement and brand recognition. Collaborated with high-level leadership to align communication efforts with Raytheon's business goals, ensuring effective messaging and impactful community management. Developed and executed content timelines, ensuring timely and relevant communication across various platforms, including print, email, and web. Created compelling and engaging content for external-facing materials, such as story pitches, blog posts, and social media campaigns, effectively promoting RAYBEN and Raytheon's initiatives. Organized and facilitated local and global RAYBEN events, fostering a sense of community and providing valuable networking opportunities for members. Researched and connected with influential figures in the STEM field, expanding RAYBEN's network and enhancing its visibility within the industry. Conducted analyses to measure the effectiveness of communication campaigns, presenting findings to leadership and making data-driven recommendations for improvement. Utilized Microsoft Outlook and Skype platforms to enhance RAYBEN participation through targeted emails, meeting invites, and other forms of communication.

Collaborated with engineering, manufacturing, and quality teams to ensure seamless integration of electrical components, meeting product performance specifications and deadlines while maintaining high customer satisfaction. Conducted comprehensive analyses of product requirements and functionalities, delivering actionable insights to stakeholders to align deliverables with quality standards and customer needs. Oversaw program/project management activities using tools such as Microsoft Excel and EMMS to track progress, monitor benchmarks, and manage multiple customer requirements, ensuring timely delivery of products. Facilitated design and peer review sessions, fostering productive feedback loops with stakeholders to drive enhancements in product design and performance. Contributed to validation test processes by ensuring successful completion of Engineering Validation, Design Validation, and Production Validation phases, guaranteeing compliance with customer specifications.Maintained focus on exceeding expectations through meticulous oversight across all stages of production readiness, resulting in consistently high-quality final products ready for delivery.

Conducted qualitative and quantitative data collection and analysis, ensuring accuracy and alignment with key research objectives.Synthesized complex datasets and technical information into clear, actionable insights for a diverse audience, including non-technical stakeholders, to support informed decision-making. Developed comprehensive reports and proposals through advanced technical writing, effectively communicating intricate concepts in concise and accessible formats. Delivered findings tailored to stakeholder goals, serving as a trusted advisor while ensuring alignment with objectives and delivering measurable value. Maintained high-quality project/program management practices by meeting deadlines consistently and producing precise deliverables that supported project success and satisfaction. Translated technical jargon into simple, comprehensible language; proofread materials rigorously to ensure professionalism, accuracy, and trustworthiness in communications.

Guided external clients through the transition from RMTrack to Jira, providing training and support to ensure smooth implementation, improving project tracking and issue resolution efficiency. Participated in client-facing meetings by communicating updates, documenting action items, and ensuring alignment on project goals to enhance customer satisfaction and drive successful outcomes. Utilized data analytics to analyze flight data, delivering insights that supported data-driven decision-making, optimizing flight operations and enhancing safety measures. Managed project tasks through Jira, tracking progress to ensure timely milestone delivery while maintaining transparency throughout the project lifecycle. Provided high-touch technical support by addressing customer inquiries and troubleshooting issues promptly, achieving high customer satisfaction scores. Maintained detailed process documentation to facilitate knowledge transfer and ensure clients had resources for long-term success with tailored solutions that improved operational efficiency.

Collaborated with external stakeholders, including a PhD student and industry experts, to develop the E-scale, an innovative solution enabling individuals with limited mobility to measure weight accurately. Conducted research and evaluation of existing bed scale designs, identifying customer needs and market opportunities to address gaps in the healthcare industry with a tailored solution. Utilized MATLAB and Android Studio to define design specifications, ensuring accurate weight measurements and optimizing functionality for improved user experience and accessibility. Participated in all phases of the product development lifecycle; testing, troubleshooting, and refining mechanisms to meet high-quality standards and exceed user expectations. Authored a research paper on the E-scale project, submitted to the National Science Foundation, contributing to advancements in weight measurement technology within the industry. Delivered concise technical documentation and updates throughout development, facilitating efficient knowledge transfer while addressing design concerns and aligning the final product with customer and market requirements.