Natércia Monteiro Gomes

• Led the execution of Program Increments (PIs), ensuring alignment between strategic business objectives and operational deliveries.
• Provided reports and facilitated PI syncs with objective of keeping stakeholders informed of the release trains progress toward release commitments
• Drove agile transformation on the Tribe, implementing agile practices for the new teams, improving collaboration, predictability, and efficiency.
• Optimized delivery processes, introducing structured backlog management, to enhance quality and accountability.
• Orchestrated cross-team coordination, facilitating collaboration between Business Owners, Product Owners, and technical teams to ensure seamless execution in both small and big projects, specially for Pricefloor changes and MyMuze.
• Identified and mitigated bottlenecks, proactively resolving dependencies and improving team execution
• Championed continuous improvement, conducting retrospectives and feedback loops to refine processes and enhance team performance.

• Host and content creator of a podcast focused on financial inclusion and digital innovation, engaging a diverse audience of industry experts, policymakers, and business leaders.
• Conducted in-depth interviews with key stakeholders, including CEOs, to explore challenges, opportunities, and trends in the Mozambican market.
• Authored and refined all scripts, ensuring engaging, insightful, and well-structured discussions that drive awareness and thought leadership in financial inclusion.

Worked with 2 types of teams: RPA/Bot Makers and 3rd Party integration

As a Scrum Master for the Robotic Process Automation (RPA) squad at Vodacom Mozambique, I have been at the forefront of driving Agile methodologies and fostering collaboration within a high-performing team with PI Yield average in more than 95% in the last Financial Year.

By leveraging my expertise in Scrum practices and my dedication to continuous improvement, I have played a pivotal role in facilitating the successful development and implementation of +60 RPA solutions that enhance operational efficiency and customer experiences within various departments such as HR, Finance, COPS, Digital IT and M-pesa. 

As intern I supported:

• Backend Squad;
• Creation of Jira ways of working tutorials for Agile teams;
• Presentation of Agile Season;
• Voice of "Gestão de Stress" video for Call Center;
• Voice of Tiktok Promotion M-pesa Unlock Pin;

The tasks of this work included
- communicate with partners and members;
- manage correspondence;
- create and process processes;
- create and maintain documentation;
- organize events

As a seasoned Mistress of Ceremonies (MC) with a decade of experience, I have had the privilege of bringing energy, enthusiasm, and professionalism to a diverse range of events from social to corporative. With a strong command of the stage and an innate ability to engage and captivate audiences, I have successfully hosted various events, adding a memorable and polished touch to each occasion. 

Proactively contributed to the optimization and enhancement of the bank's digital platforms through the migration to the new partnership, ensuring a seamless and user-friendly online banking experience. In this role, I was entrusted with responsibilities related to reporting, maintenance, and supplier interaction to uphold a high standard of customer satisfaction.

My tasks into this enterprise were:

- supervision / management of diversified information systems projects;
- design, requirements analysis, modeling, development, testing and supervision of software projects;
- customer support and user documentation;
- sales and negotiation of products and services;
- research and monitoring of business opportunities;
- fostering innovation and networking.

• content and media management on website, facebook, instagram and twitter;
• post scheduling per channel;
• communicate with audience, share news about fintech and financial services in general.

A program of 20 digital finance courses ranging from digital money and leading digital markets to the regulation of financial services, customers and uses of digital payments, technology and operational enablers.

Learning reading and expression techniques for advertising, journalistic texts, voice-over and presentation of events

All levels (1 to 5)