Natércia Monteiro Gomes

• Coordinated the execution of Program Increments, aligning strategic goals with operational deliveries.
• Implemented agile practices into new agile teams to improve team collaboration and efficiency.
• Oversaw project execution for the entire Tribe, ensuring alignment between teams and stakeholders.
• Facilitated agile events.

• Host of a podcast centered on financial inclusion and digital innovation, engaging a diverse audience.
• Conducted interviews with industry leaders to explore challenges and opportunities in the Mozambican market.

Worked with 2 types of teams: RPA/Bot Makers and 3rd Party integration

As a Scrum Master for the Robotic Process Automation (RPA) squad at Vodacom Mozambique, I have been at the forefront of driving Agile methodologies and fostering collaboration within a high-performing team with PI Yield average in more than 95% in the last Financial Year.

By leveraging my expertise in Scrum practices and my dedication to continuous improvement, I have played a pivotal role in facilitating the successful development and implementation of +60 RPA solutions that enhance operational efficiency and customer experiences within various departments such as HR, Finance, COPS, Digital IT and M-pesa. 

As intern I supported:

• Backend Squad;
• Creation of Jira ways of working tutorials for Agile teams;
• Presentation of Agile Season;
• Voice of "Gestão de Stress" video for Call Center;
• Voice of Tiktok Promotion M-pesa Unlock Pin;

The tasks of this work include:
- communicate with partners and members;
- manage correspondence;
- create and process processes;
- create and maintain documentation;
- organize events

As a seasoned Mistress of Ceremonies (MC) with a decade of experience, I have had the privilege of bringing energy, enthusiasm, and professionalism to a diverse range of events from social to corporative. With a strong command of the stage and an innate ability to engage and captivate audiences, I have successfully hosted various events, adding a memorable and polished touch to each occasion. 

Proactively contributed to the optimization and enhancement of the bank's digital platforms, ensuring a seamless and user-friendly online banking experience. In this role, I was entrusted with responsibilities related to reporting, maintenance, and supplier interaction to uphold a high standard of customer satisfaction.

My tasks into this enterprise were:

- supervision / management of diversified information systems projects;
- design, requirements analysis, modeling, development, testing and supervision of software projects;
- customer support and user documentation;
- sales and negotiation of products and services;
- research and monitoring of business opportunities;
- fostering innovation and networking.

• content and media management on website, facebook, instagram and twitter;
• post scheduling per channel;
• communicate with audience, share news about fintech and financial services in general.

A program of 20 digital finance courses ranging from digital money and leading digital markets to the regulation of financial services, customers and uses of digital payments, technology and operational enablers.

Learning reading and expression techniques for advertising, journalistic texts, voice-over and presentation of events

All levels (1 to 5)