Work proactively to solve challenges associated with growing, high-volume, consumer-facing Web applications. Support and build out next generation infrastructure while managing and improving existing assets.
Triple the size of the operations team , set the tone of the organization advocating for collaboration, constant learning, and continuous improvement.
Increased our deployment frequency from once every two weeks to five to ten times a day.
Manage infrastructure as code using Chef. Quickly spin-up new environments, expand capacity, and manage change across the entirety of the infrastructure. The infrastructure was co-located in a datacenter and running in a public cloud (AWS).
Improve agility of the engineering team through self-service provisioning of environments, continuous integration, configuration, and deployments.
Manage a suite of applications ensuring they are meeting all business and functional requirements.
Responsible for all web-based, customer-facing applications as well as internally focused productivity tools for Customer Support
Lead effort to transform extranet (webMethods Advantage) into a showcase implementation of webMethods' products.
Improve customer satisfaction and decrease service request resolution time by providing tools necessary for customers to self diagnose and resolve issues.
Build and launch customer & partner extranet serving over one thousand logins per day.
Build and launch developer community site with free evaluation downloads.
Integrate the extranet with various back office applications, including Siebel.
In 2007, webMethods was acquired by SoftwareAG. As part of the webMethods IT management team, I was responsible for consolidating the sales and CRM processes and systems of both companies. Salesforce.com, Eloqua, and webMethods became the primary tools used by Sales and Marketing. We combined the best practices from both organizations using these tools.
Build educational services offerings for BroadVision, Microsoft Site Server,and PeopleSoft. One of the first certified BroadVision training partners. Deliver training to all of our internal BroadVision engineers. Grow our BroadVision training program to one million dollars in annual revenue. Work as an Application Planning Consultant, helping to define e-commerce personalization requirements and strategies for customers.