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Summary

With more than 09 years of strong experience in ITC market; being well trained, experienced in software development, technical support and project management; possessing excellent communication skills; providing business analysis and consultancy for the board of directors; being consistent with organization goals, while maintaining a high level of customer satisfaction.

Experience

Technosoft Automotive
Aug 2020Now

Senior Technical Support

  • Act as a Technical Support/2nd level Support for company main product named Yana using Microsoft Dynamics 365 CRM with clients:
    • Vinfast's Dealer Management System (DMS) which used by all the Showroom and Dealer of Vinfast with about 2000 user of the system ...
    • Mitsubitshi (MMPC) Philippines.
    • Carsome Malaysia.
    • Isuzu Philipines.
    • Nissan Philipines.
    • ...
  • Collaborate and manage the support team to deliver the best quality for the support ticket in time.
  • Define/Modify the support process to fit the situation of the project.
  • Handle the escalation when the Technical Account Manager on leave.
  • Report directly to the Technical Account Manager (SEA).
  • Collaborate with project/product team if the issue is from the inside.
  • Provide daily report to customer base on the Support Cases.
  • Perform other duties as delegated by the Head of Customer Support.
  • Identifying potential technical or business obstacles and suggesting solutions.
  • Function as a front-line technical resource for “best practice” and informal customer questions.
  • Enable the Support team to meet or exceed KPIs through various duties, including keeping up with all new developments on the product, clarification on underlying logic, and promptly documenting this in our internal ‘knowledge base’.
Niteco Vietnam
May 2019Aug 2020

Developer - Project Leader

  • Act as a Developer/Project Leader for internal projects which working with BOD of the company such as CEO, CFO, COO ...
  • Collaborate and manage the team to deliver the best quality for the product on time.
  • Define the solution and also process for the project to be done by the deadline.
  • Define scopes, objectives and allocation for the project.
  • Create project plan to track progress.
  • Report directly to COO/Division Manager if needed.
  • Create risk management plan and define solution if possible.
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
  • Work on creating reports for Finance, Time management by Division on PowerBI, create Sale Dashboard on D365 CRM.
FPT Software - FMAS
Jun 2018Sep 2018

Software Developer - Team Leader

Perform onsite job in Malaysia to work with client in specify project and control offshore team in Vietnam

  • ODMS PAC (Team leader): 
    • The objective of this project is to review the business processes of project management and to develop solution software that supports PMs
    • Over 600 mandays and about 10 people
    • Find and make decision about solution
    • Propose and discuss with client to confirm about solution
    • Give advise and solution for key function of project
    • Perform code review
    • Manage development task for team member

Nash Tech Vietnam (Harveynash Vietnam)
Aug 2015Jun 2018

Software Developer

Performed software development by the requirement of specific which was assigned by the company, Some of projects:.

  • PMO Dashboard (Software developer): 
    • The objective of this project is to review the business processes of project management and to develop solution software that supports PMs
    • Over 600 mandays and about 10 people
    • Implement Back-End services, Unit Test, Fix bugs
  • iSites - Building Inspector(Software developer):
    • The objective of this project is implement the application that can be used to inspect buildings. In order to provide warranties by following any changes of any rooms in the building, accept and approve for each part of the buiding before finalling and provide the warranties.

    • Over 2000 mandays and about 11 people  

    • Create detailed designs for tasks, coding, perform unit test and fix bugs.
  • Medstrom (Software Developer): 
    • This project is to develop new application, maintain/modify existing application and test software applications for Talecom Mobile Applications.
    • Over 360 mandays with 10 people
    • Create detailed designs for tasks, coding, perform unit test and fix bugs.
  • Global Reach GLP Maintenance (Software Developer)
    • This project is mainly focusing on migrating Global Reach Partner's in-house applications which were developed in VB6 language into website application. These applications is used by internal employees to keep track of complex concurrency transactions.
    • Over a year
    • Analysis and estimate for assigned tasks.
      Write code based on detailed designs and Functional/Requirement Specifications
      Analysis and developing new services based on requirement.
      Enhance current services and function
      Incident and bug fixing
      Implement unit test
  • Fuel Pricing (Software Developer)
    • This project is mainly focusing on migrating Fuel Pricing  in-house applications which were developed in Power Builder  language into website application. These applications is used by internal employees to maintenance table from DB and so far to calculate the price cost of fuel. 
    • Over a year
    • Analysis and estimate for assigned tasks.
      Write code based on detailed designs and Functional/Requirement Specifications
      Analysis and developing new services based on requirement.
      Enhance current services and function
      Incident and bug fixing
      Implement unit test
Lungemine Game Studio
20122014

Game Design / Game Developer / CPO

Charged with the design and development of mobile game based on requirements or personal ideals. Supported others in the development of their components in project. Works as one of core team in coding for logic and behavior in game. Provided support to test department and others. Also work as a application developer. Some of projects:

  • Ministry of Health Accounting and Management system:
    • The objective of this project is to calculate and account the number of income and outcome collected from every institute that is directly under the control of MoH.
    • Over 2500 mandays with 4 people
    • Implement business layer for report exporter (Export to Excel files), implement business for accounting, fix bugs.
  • Puzzle Block Simple:
    • “Puzzle block simple” is a puzzle game that requires the players to use their wit to overcome all the obstacles so that complete the game.
      In this game, the player should pull the pieces together to create one complete image.

Education

University of Greenwich (FPT International University)
20102011

BSc Hons of Computer Engineering

University of Greenwich (FPT International University)
20112014

Bachelor of Science in Computer Engineering