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Nebu Joy

Summary

  • Entrepreneurial and driven Technology professional, with industry-leading expertise; Facilitator and builder of world-class technology management and product development teams, with a specialty in both start-up and scaled growth stages. .
  • Currently managing delivery of niche technology telecom solutions projects generating  revenue $ 40Mn  globally. Developed Delivery framework and implemented Tier-1 processes in a greenfield environment. Implemented custom automation tools and analytics for P&L reporting & risk tracking. Work closely with key decision makers including level 1 leaders of the organization for board level reporting.
  • Led the Tata Communications B2B Digital Experience Vertical for 5 years driving $5 Mn program from concept to commissioning including migrating from Legacy IBM portal 8 platform to SAP Hybris. Driving business value within business users/ end customers, continual improvements , change management & post production support.
  • Ensuring Quality Management, compliance to security standards, meeting performance KPI, executing Agile, monitoring Dev-Ops metrics , building business cases for new project funding, presentation to C- Level committee for budget approvals, Engage in planning and coordination of the program with all stakeholders including  contract & project documentation, Managing steerco meetings to keep all stakeholders up-to-date with relevant project information/risk mitigation.
  • Led the team to deliver a large SAP ERP migration program within Tata Communications for Finance teams to streamline Global Operational Experience, increase financial transparency, improve cash flow (inventory control) & SOX compliance while improving IT infrastructure efficiencies, and consolidating multiple ERP systems (including migration of OFS to SAP) across 35 global entities/ 30 geographies into an unified SAP platform on SuSE open source operating system. 
  • Part of a cross functional core digital transformation team for executing Digital Commerce and  Large transformation programs that transforms the digital experience of the 2Bn USD company across its user functions while integrating with back-end technology stacks which was also undergoing phased change as part of overall program.  
  • Ability to work on multiple projects in a fast-paced environment for Digital Transformations and building the MVP ( Minimal Viable Product ) models on Business Transformation journey 
  • Delivered various projects encompassing Digital Business Enablement & Telecom Q2C (Quote-to-Cash) cycle - Unified Customer Management, Partner Management, Nex-Gen Revenue Management, Centralised Product Management, Order Management, CPQ process, Service fulfillment & activation, Feasibility , Bid Management, Rating & Billing   
  • Experience in consulting, designing and delivering OSS/BSS Solutions for Telecom Networks in across Order Management, Service Orchestration, Provisioning, Billing, Network Inventory, Faults, Performance, Ticketing, Configuration Management, Machine Learning (predictive analysis), RPA ( Robotic Process Automation )    
  • Early in the career, set up an Entrepreneurial IT Venture nurturing businesses from start-up to a medium sized annual turnover company. Conceptualized Campus management solutions, led the architecture , development, fund raising and post operations support setup.
  •  Led the evangelisation of concept /product to leading education institutions and University top officials during the early 2000
  • MBA / Engineering from Mumbai University

Work History

Jul2018 till date

AVP - Professional Services Organisation

Mobileum Inc

Mobileum headquatered from San Jose and with offshore delivery centers in Bristol, Lisbon, Bengaluru, Mumbai & Gurgaon; is a preferred tier 1 solutions/product company in the roaming solutions space. Partnering over 600 telecom operators as clients by offering a unique Active intelligence platform to deliver revenue impacting solutions focused on roaming, fraud & security and customer engagement solutions. 

As a Program Delivery Head, responsible for  Delivery Management across multiple global regional Delivery /Technology Units through strategic planning & alignment of units with broader organizational business goals. Responsible for developing appropriate processes and road map for the delivery organization. Actively contributing to strategic planning at corporate level and championing/ implementing policies at a vertical level. Work closely with key decision makers including level 1 leaders of the organization. 

Responsibilities:
- Managing & reporting global project portfolio and delivering solutions within the defined KPI metrics.
- Meeting financial objectives of the vertical, improve the key parameters for the vertical to improve the margins
- Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction
- Automation of the internal processes and functions  

2007 Nov2018 Jun

Director- eCommerce & Transformation

Tata Communications Ltd (fka-VSNL)

A leading provider of A New World of Communications™ to enterprises and service providers worldwide. It encompasses one of the largest submarine cable networks, largest wholesale voice carrier, a Tier-1 IP network, and connectivity to more than 200 countries across 400+ PoPs with a comprehensive portfolio which includes transmission, IP, converged voice, mobility, managed network connectivity, datacenters, communications solutions, security and business transformation services for global and Indian enterprises and service providers. www.tatacommunications.com

As Director (IT)- Customer Experience Program  (2013 to 2018)

  • Leading the Dev-Ops team for Implementing digital commerce & experience platform on SAP Hybris that enables customer/partner management strategy , improves revenue growth by cross sell /upsell and cost to serve across the full range of products and services. Focusing on B2B Storefront and e-commerce cart experience and content functions across multiple channels (web, catalog, mobile) driving rollout of new Digital Commerce platform to support Lead2Order, Order2Cash global processes and fuel online growth. Post Sales Support- Trouble Ticketing, Billing, Learning Systems and other collaboration features decreasing manual mode of support and increasing customer experience .
  • Migration of Legacy IBM 8 portal to SAP Hybris and implementation of HANA for data abstraction layer & analytics.
  • Integration of portal platform to back-end Service Assurance , Order Management, Billing & Network applications  
  • Implementing the project in compliance with the access & security policies of the company
  • Dev-Ops metrics of implementation meeting key performance indicators
  • Implementation of Performance Monitoring tools -Dynatrace for health check monitoring & continual improvements. Configuration /Release Management tools - Jenkins/GitHub/SVN.
  • Managing efficient working of post production support team for all IT operations processes including change management and infrastructure process to ensure compliance to service level agreements
  • Key member of the cross functional digital transformation team focusing on Strategy, Business Partnering, Architecture, Development , Delivery and Ops management of Digital Commerce Garage of a large digital transformation  program .
  • Managing knowledge lakes (trends, regulations and business/operating models)
  • A business transformation and innovator mindset in architecting and implementing cloud computing solutions with deep connect to digital business paradigm and stimulating change at a business level
  • Leading implementations in an Agile development methodology and user-centered design principles across the eCommerce project.
  • Developed a strong, team-based culture through continual communication and coaching.

As Project Director- Corp Systems/OSS/BSS   (2007 to 2013)

ERP & Corp Systems

  • SAP migration from 4.7 to ECC 6.0 and from HP Unix to SuSE linux OS resulting cost savings and operational efficiencies. Further migration of Oracle Financial Systems to unified SAP platform 
  • Implementation of Oracle Hyperion for Business Planning & Consolidation, Opentext for Vendor Invoice Management (Accounts Payables)
  • Implementation of Employee Travel & Expenses Management on Cloud Based SAP Concur Solution with flow through integration with HR/ERP. 
  • Exploring solutions for data driven decision support systems in business & predictive analysis, eSourcing etc. SAP driven solutions like SAP Hana with BI suite, SAP Profitability & Cost Management, Real Estate module. 

Objectives achieved - streamline Global Operational Experience with accurate Financial reporting, increase financial transparency, improved cash flow (inventory control) & SOX compliance while improving IT infrastructure efficiencies, and consolidating

  • Partnering with HR teams for implementing /integrating HR /KMS systems to improve Global Employee Experience. Improving Employee collaboration through Cloud based O365 with Sharepoint 2013.

OSS/BSS

  • Accountable for End to End  teams for delivery to Operations of Service Assurance, Inventory programs including meeting imperatives on self-service, pro-activeness, service design and assign automation, capacity management, network visualization, Order to Activation, Inventory, Integrations to BSS platforms, Device Management, Fault, Performance

  • OSS Systems: Planned and implemented OSS systems (Fault, Performance , Network Resource Management, Provisioning, Integration to Trouble Management and Order Management) - transport , IP , Voice networks

  • Implementation of Service Assurance applications including proactive ticketing.
  • Program Management of Quote to Cash programs

Broad experience in a flow-through integrated application landscape improving Customer Experience, Employee Experience & Operational Experience.

2007-Jan2007-Nov

Sr Business/system Analyst

Tech Mahindra LTD

Sr Business/System Analyst US(IDU)

The Geography Support Office is primarily a back-office technology support function for sales predominently working in Telecom domain. As the GSO Head, lead team consisting of Bid Managers, and solution architects involved in the following:

  • Qualification of RFP/RFI and creation of bid responses & Bid management for opportunities in OSS, BSS, Mobile computing
  • Pre-sales proposition including qualification of opportunities.
  • Solution design using COTS products across BSS/OSS/NMS as well as custom applications  
  • Program management planning including transition planning, resource planning, finance reviews and costing. 
  • Account Planning for key large accounts 
2006-Jan2007-Jan

Delivery Manager-Product

C-SAM Inc. now acquired by Mastercard Inc

Projects Delivery on the Core Mobile Wallet Transaction Platform.

The solutions implemented included Mobile Wallet Applications to trigger Over-The-Air Issuance of Payment/Services/ instruments viz Credit Card, Coupons, Tickets etc and enable m-Commerce transactions on the same.

2004-Feb2006-Jan

Program Manager

Roamware Inc. aka Mobileum

Technology Solutions group- Voice & Data roaming solutions

Led the Program office of this San Jose based firm for monitoring and reporting global projects

1997-Oct2004-Jan

Co-Founder

I-Soft Integrated Solution Pvt Ltd

Setting up an entrepreneurial venture  an offshore development activities,in building Web Solutions, Skills outsourcing, Education ERP, Doctorsinmumbai.com and authorised prometric training centers

1993-101997-09

Channel Executive

Godrej Tech Pacific- Now acquired by Ingram Micro

Partner Channel Management

Education

19961998

MBA

Prin. Welingkar’s Institute, Mumbai University

3 years (working MBA) - Masters in Business Management

19891993

B.Eng

Shah and Anchor Engineering College, Mumbai University
  • Bachelors in Electronics Engineering - 4 years

Contact

Address: 1903/04 Monte Vista Marathon, Opp MTNL, Mulund West, Mumbai -400080