Driving large transformational customer experience programs and headless commerce solutions for building digital platforms to keep pace with the digital economy
Summary
- Entrepreneurial and driven Technology professional, with industry-leading expertise; Facilitator and builder of world-class technology management and product development teams, with a specialty in both start-up and scaled growth stages. .
- Currently managing delivery of niche technology telecom solutions projects generating revenue $ 40Mn globally. Developed Delivery framework and implemented Tier-1 processes in a greenfield environment. Implemented custom automation tools and analytics for P&L reporting & risk tracking. Work closely with key decision makers including level 1 leaders of the organization for board level reporting.
- Led the Tata Communications B2B Digital Experience Vertical for 5 years driving $5 Mn program from concept to commissioning including migrating from Legacy IBM portal 8 platform to SAP Hybris. Driving business value within business users/ end customers, continual improvements , change management & post production support.
- Ensuring Quality Management, compliance to security standards, meeting performance KPI, executing Agile, monitoring Dev-Ops metrics , building business cases for new project funding, presentation to C- Level committee for budget approvals, Engage in planning and coordination of the program with all stakeholders including contract & project documentation, Managing steerco meetings to keep all stakeholders up-to-date with relevant project information/risk mitigation.
- Led the team to deliver a large SAP ERP migration program within Tata Communications for Finance teams to streamline Global Operational Experience, increase financial transparency, improve cash flow (inventory control) & SOX compliance while improving IT infrastructure efficiencies, and consolidating multiple ERP systems (including migration of OFS to SAP) across 35 global entities/ 30 geographies into an unified SAP platform on SuSE open source operating system.
- Part of a cross functional core digital transformation team for executing Digital Commerce and Large transformation programs that transforms the digital experience of the 2Bn USD company across its user functions while integrating with back-end technology stacks which was also undergoing phased change as part of overall program.
- Ability to work on multiple projects in a fast-paced environment for Digital Transformations and building the MVP ( Minimal Viable Product ) models on Business Transformation journey
- Delivered various projects encompassing Digital Business Enablement & Telecom Q2C (Quote-to-Cash) cycle - Unified Customer Management, Partner Management, Nex-Gen Revenue Management, Centralised Product Management, Order Management, CPQ process, Service fulfillment & activation, Feasibility , Bid Management, Rating & Billing
- Experience in consulting, designing and delivering OSS/BSS Solutions for Telecom Networks in across Order Management, Service Orchestration, Provisioning, Billing, Network Inventory, Faults, Performance, Ticketing, Configuration Management, Machine Learning (predictive analysis), RPA ( Robotic Process Automation )
- Early in the career, set up an Entrepreneurial IT Venture nurturing businesses from start-up to a medium sized annual turnover company. Conceptualized Campus management solutions, led the architecture , development, fund raising and post operations support setup.
- Led the evangelisation of concept /product to leading education institutions and University top officials during the early 2000
- MBA / Engineering from Mumbai University
Work History
Education
Contact
Address: 1903/04 Monte Vista Marathon, Opp MTNL, Mulund West, Mumbai -400080