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Summary

Supply Chain professional with industry expertise in consumer-packaged goods, medical devices, and telecommunications. Led organizations through transformations. Leveraged process improvement and change management methodology and applied to business environment, positively impacting operational excellence, cost containment, continuous improvement, and cultural growth. Excellent organization and planning skills with customer service focus. Demonstrated competencies:

 

  • Business Process Improvement
  • Project Management
  • Operations
  • SAP / QuickBase
  • Global Sourcing
  • ERP Implementation
  • Organizational Change Management
  • Logistics
  • Lean Manufacturing
  • Cost Containment / Reduction
  • Quality / Continuous Improvement
  • ISO

Work experience

AMERICAN GREETINGS INC
20162018

Organizational Change Manager

Organizational Change Manager Managed OCM strategy implementation for the SAP systems renewal project; leadership engagement, change readiness, project communications, org alignment, project team effectiveness, training approach, content development and execution. Controlled $3. 5MM project plan via CA clarity and Microsoft project enabling on time implementation. Co-developed course content with India counterparts for 10 courses impacting 350 associates across 15 departments with a post training satisfaction rating of 4.8 out of 5.0. Implemented the e-learning and classroom training in the Learning Management System(Success Factors) for 30 classes spanning over five weeks streamlining logistics and generating complete HR records. Authored and maintained the Project Adobe Web Page, SAP JAM collaboration tool and ANCILE uPerform system providing an interface for communications, document sharing, process recordings, ideas, questions, and suggestions.
AMERICAN GREETINGS INC
20122016

Program Manager

Program Manager-Systems Renewal Project Collaborated in the SAP system renewal project launch for current state legacy system analysis, future state business requirements, communications, and change impacts enabling system blueprinting and an application roadmap to ensure leadership alignment. Institutionalized the governance of the QuickBase Software suite of 74 applications and 650 users, providing for a worldwide relational database for product specifications, workflow, program management, quoting, global sourcing PO management, and product quality execution eliminating spreadsheets, manual notifications, e-mail trail uncertainty and data errors. Organized the order to cash head start process mapping, facilitating the mutual understanding of current state. Created the back door to shelf vision, E2E process maps level I & II, functional design document, and business requirements scope statement leading to SAP system design requirements.
AMERICAN GREETINGS INC
20082012

Program / Project Manager-Business Process Redesign

Program /Project Manager-Business Process Redesign Managed a $12MM enterprise cost out project portfolio reporting into the PMO and beginning the SAP systems renewal prework efforts. Developed QuickBase application for non-greeting card product program management, product specifications, workflow and quoting providing a seamless repeatable process for product design requirements and procurement execution. Achieved American Greeting Chairmen's Award finalist in continuous improvement for the QuickBase implementation. Led future state process design for fixtures, signage, and temporary displayers establishing requirements for SAP configuration. Designed future state process maps, supported by RACI analysis for input into system business requirements. Developed vendor capability matrix expediting vendor approval and selection. Identified KPI's, and revised corporate schedule establishing future state milestones maximizing throughput. Applied Lean in office principles to streamline creative art and specification product development process delivering throughput improvement and waste reduction. Coordinated the Artios(die line application) interface with Adobe art tool eliminating double data entry.
AMERICAN GREETINGS INC
20052008

Sourcing Manager

Global Sourcing Manager Managed $50MM annual procurement spend for the Candle, Party Goods, and Boxed Card product lines. Supervising a staff of 4 buyers and reported to the Director of Global Sourcing. Consolidated fragrance suppliers 50% resulting in $500k cost savings. Tested proof of concept for Procuri e-sourcing software that launched a trial quote for indirect material procurement. Outsourced table covers from internal production to offshore supplier in China achieving 20% cost reduction.
TELSOURCE CORPORATION NEUROCONTROL CORPORATION
20032005

Logistics Manager

Strongsville, OH Engineers, installs, monitors, and maintains telecommunication network hardware for the telecom carriers and enterprise business. Logistics Manager Managed inventory control, distribution, shipping & receiving, spare equipment, facility, fleet, and reporting. Supervising a staff of 6 distribution/warehouse associates and reported to the VP of Operations. Maintained 40K sq. ft facility meeting annual budget and safety requirements. Controlled inventory for 7000 SKU's, $10MM inventory value @ 95% accuracy. Coordinated maintenance spares supporting 40K sites with 95% inventory accuracy, 98% product availability. Established an international shipping process via DHL eliminating ad hoc process steps and paperwork errors.
NEUROCONTROL CORPORATION
20012005

Director of Operations

Valley View, OH Medical device manufacturer of implantable devices restoring function in spinal cord injury patients and pain reduction for stroke patients. Director of Operations Managed manufacturing, materials, purchasing, outsourcing, new product project management, and facilities. Supervising a staff of 4 manufacturing management/buyer associates and reported to the CEO as a member of the executive staff. Led manufacturing outsource selection, contract development and production transfer. Created and implemented supplier approval program and process. Established standard cost, inventory control, and physical inventory process for current and future product. Served as key project team member for medical device reaching final stage of FDA 510(k) clearance. Attained QSR820 FDA operational and product compliance. INVACARE CORPORATION, Elyria, OH Manufacturer of home healthcare medical equipment, manual and power wheelchairs, patient aids, hospital beds and oxygen products.
Invacare
19932001

Operations Manager

Operations Manager Managed the custom wheelchair facility including Manufacturing, Materials, Purchasing, Quality, Mfg. Engineering and Systems. Supervising a staff of 8 professionals in Manufacturing, Purchasing, Engineering, and Quality; and 50 indirect associates. Established facility with state-of-the-art flow and demand-pull Kanban-based focused factory. Achieved 5% annual cost reduction, 15% productivity improvement and reduced lead times from 30 days to 5 days. Generated gross profit improvement from 15% to 35% while improving inventory turns by 8%. Delivered customer service with custom product on time delivery of 95% and stock product availability of 98%. Decreased indirect labor resulting in direct to indirect ratio of 9: 1. Executed annual $250K PPV on $7M purchases. Conducted plant elimination and relocation while securing ISO Certification. Awarded the Fourth Shift ERP System Circle of Excellence honor.
Invacare
19821993

Director of Materials

Previous titles at included: Director of Materials/Materials Manager/Inventory Control Supervisor /Inventory Planner

Education

Bowling Green State University

M.B.A

Operations

John Carroll University

B.S.B.A

Business Management

Certifications

Purchasing Management Association, Certified Purchasing Manager (CPM)

APICS, Certified in Integrated Resource Mgmt. (CIRM) / and Production and Inventory Mgmt. (CPIM) 

Instructed at David Myers University - Supervisory Management, Industrial Engineering and Operations.