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Education

The University of Iowa, College of Pharmacy – IA

Aug 2014May 2018

Doctor of Pharmacy

Work experiences

Genoa Healthcare, Kingman, AZ

Jan 2022Present

Site Manager

Supervisor: Devan Hansen Pharm.D, MHA, Director of Pharmacy Operations Region 9 AZ

  • Pharmacist-in-charge at Genoa #20162 located next to Mohave Mental Health Children Clinic in Kingman, AZ
  • Working as part of a coordinated care team, personalized services - in-clinic pharmacies, medication management, and partner with community-based providers to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans
  • Drives marketing plans and ad materials to promote all pharmacy offerings and sale revenue $10 millions+ in 2022
  • Motivates develops and coaches all 6 direct reports to ensure they are meeting their potential and delivering exceptional service
  • Serve as an expert to the clinical staff and proactively meets with their team on meeting their clinical outcomes
  •  Ensures the pharmacy and team members follow policies and standards in accordance with state and federal laws
  • Performs wellness services such as immunizations, flu shots, and other preventive services
  • Reviews key performance indicators with pharmacy staff and identifies trends and opportunities for improvement
  • Conducts quarterly workforce planning and business planning to have operational excellence at the site

CVS Health, Kingman, AZ

Jun 2019Jul 2021

Pharmacy Manager

Supervisor: Melissa Burdick Pharm.D , CVS Health , District Leader Region 62-District 7 

  • Pharmacist-in-charge for all aspects of pharmacy operations including pharmacy practice, quality assurance, customer service, business metrics, inventory management, and loss prevention
  • Building a high-performance team by providing teaching and coaching positive feedback with 10 direct reports
  • Instilling a sense of energy and excitement and fosters pride in helping people on their path to better health
  • Continually seeking and incorporating strategies for improving pharmacy performance including yearly immunization goal, budgeting, scripts & sales goal

  • Providing exceptional patient care service

Walmart Pharmacy, Johnsburg, IL

Jul 2018May 2019

Staff Pharmacist

Supervisor: Shannon Pukl, PharmD., Market Health & Wellness Director, Market 270

  • Delivering quality patient care to the customers including 
    • Dispensing prescriptions with the main priority of ensuring patient safety and efficiently 
    • Performing Prospective Drug Utilization Review to proactively prevent medication error and improve patient outcome
    • Counseling patient on medication usage, adherence, and any special caution required for taking the prescription
    • Actively listening to discover patients' barrier to medication and assisting patients to overcome their barrier to improve adherence
    • Promoting and providing immunization 
  • Protecting patient outcome by adhering to the Company's Policy and state, federal regulation for opioid prescribing
    • Dispensing 7 day supply limit for opioid naïve patients
    • Informing and educating prescriber on CDC guideline for Acute Pain Management, CMS Opioid
      Overutilization Policies and state legislation
    • Counseling alternative pain management method with patients
  • Adhering to company policies, state, federal legislation 
  • Committing to continuous quality improvement responsibilities for patient safety

Walmart Pharmacy, Marion, IA

Jun 2015May 2018

Pharmacy Pre-Grad. Intern

Supervisor: Renee Potts, Pharm.D. Pharmacy Manager

  • Delivering quality patient care to the customers including
    • Dispensing prescriptions with the main priority of ensuring patient safety and in a timely manner
    • Providing diabetes educations which include
      • Guiding patient How-to use diabetes testing supplies kit
      • Counseling on lifestyle changes for weight reduction
    • Providing detail and thorough consultation and recommendation regarding OTC products for patients
  • Coaching and motivating pharmacy technicians:
    • Improving patient adherence by utilizing RxCompanion.
    • Achieving the success rate of > 72% RxCompanion cases with 100% completion rate for weekly
    • Reducing the out-of-stock percentages to < 5% of the weekly metric
  • Engaging in regular review and analyzing prescribing trends on patients’ medication record to
    • Detect and prevent possible harmful drug interactions
    • Identify prescription errors and aid Pharmacist with communicating with prescribers
    • Monitor patient adherence and mark for adherence counseling, if necessary
    • Prevent excessive usage of control substances or duplicate therapy
  • Developing and implementing action plans with Supervisor to achieve strategic goals
    • Committing to continuous quality improvement process to ensure safety for patients and reducing In-store wait-time
    • Increasing customer satisfaction to meet and exceed QPF target of 9.05
    • Driving OTC sales and immunization shot to meet the fiscal goal of 2018

Clinical Experiences

Covenant Medical Center, Waterloo, IA

Apr 2018May 2018

APPE Cycle 9: General Hospital Rotation

Preceptor: Joe Moore, PharmD 

  • Assist in monitoring and adjusting medication based on renal function
  • Assist in antimicrobial selecting base on microorganism culture and sensitivity report
  • Assist in Vancomycin dosing and lab monitoring
  • Assist in anticoagulation monitoring and optimization
  • Assist in  sterile compounding including chemotherapy
  • Participate in P&T committee meeting 

Walmart Pharmacy, Atlanta, GA

Jan 2018Feb 2018

APPE Cycle 7: Community Management Elective Rotation

Preceptor: Deshawn Stevenson, PharmD., RPh.

  • Observed Pharmacy Operation and analyze work procedure
  • Shadowed multiple Market Director to learn the diversity in the management style and approach on the problem for the Market. Including:

    • Team planning.
    • Talent development.
    • Compliance tour.
    • Developing methodologies to ensure the completion of each Pharmacy goals and objective
  • Handled, reduced and diffused patient complaints through communication of Walmart policies, benefit allowances, and industry standard and trends.
  • Developed a survey to collect input from Pharmacist with external experience for use in Quality Improvement of Walmart Pharmacy
  • Performed Assessment on the store and provide training to team member regarding RxCompanion platform

Towncrest Pharmacy, Iowa City, IA

Nov 2017Dec 2017

APPE Cycle 6: Community Pharmacy Rotation

Preceptor: Kelly Kent, Pharm.D., BCPS; Rebecca Anderson, PharmD., PGY1  

  • Participated in an active Medication Therapy Management Program that has approximately 200 patients enrolled
  • Participated on-site visits to supported living organization facilities to ensure appropriate medication use for their clients by:
     
    • Performed medication reviews
    • Identified drug therapy problem
    • Documented SOAP notes
    • Contacted prescribers
  • Provided clinical services including immunizations, wellness screenings, and drug information services.
  • Dispensed activities, including patient counseling.
  • Developed clinical skills and lead topic discussions, including: Allergy otc, Constipation otc, Hypertension 2017 guideline

Jewel Osco corporate office, Itasca, IL

Sep 2017Oct 2017

APPE Cycle 5: Clinical Services Management Elective Rotation-Honor Awards

Preceptor: Chandni Clough, Pharm.D.

  • Administered over 200 influenzas, pneumonia and tetanus vaccines at multiple clinics
  • Performed over 80 biometric screenings for employees and provided result counseling
  • Performed MTM reviews via OutcomesMTM, Mirixa, Equip and BlueCross-BlueShield platform
  • Created OutcomeMTM student instruction manual 
  • Participated in clinical management meeting

Medical Assistant Center, University of Iowa Hospital and Clinic, Iowa City, IA

Aug 2017Sep 2017

APPE Cycle 4: Medication Assistance Center Elective Rotation

Preceptor: Wenda Ostram, RPh.

  • Reviewed patient chart for any potential alternative medication regarding to cost
  • Utilized resources to reduce finical barrier to help patients get their needed medications
  • Contacted physician for recommendation of change in medication therapy
  • Performed independent project including patient handout regarding to the medication assistance program, and updating resources
  • Created a copay card for infertility and pain clinic that assists patients with cost

Mercy Medical Center, Iowa City, IA

July 2017Aug 2017

APPE Cycle 3: Acute Care Rotation

Preceptor: T. Michael Farley, Pharm.D., BCPS.

  • Worked up patients and made recommendations to the current drug therapy while on physician rounds
  • Answered drug information questions via verbal response or written response to preceptor
  • Performed medication reconciliation
  • Presented patient case and discussions on acute kidney injury

Siouxland Foundation Family Medicine, Sioux City, IA

June 2017July 2017

APPE Cycle 2: Ambulatory Care Rotation

Preceptor: Sara Wiedenfield, Pharm.D., BCPS

  • Participateed in physician rounds and continuing education conferences
  • Submited prior authorization document through CoverMyMed platform
  • Performed finger stick for anticoagulation clinic and recommend adjusted therapy as needed
  • Performed patient education on diabetes medications, diabetes inject

CarePro Pharmacy Home Infusion Unit, Cedar Rapid, IA

May 2017June 2017

APPE Cycle 1: Home Infusion Elective Rotation

Preceptor: Stewart Peterson, Pharm.D, BCPS

  • Performed patient monitoring and consultation regarding to side effects and drug interactions via phone and home visits
  • Contacted physicians for updating patient conditions, recommending alternative medications and parenteral nutrition, and recommending lab monitoring
  • Answered drug information questions via verbal response or written response to preceptor and physician

Community Involvement

JourneyCare

Sep 2018Present

Hospice Volunteer

  • Provide companionship, emotional support, respite for caregivers and, above all, offer a presence, an ear to listen to stories, and an understanding smile.
  • Baker Volunteer for Chicago Care Center at Rush hospital
  • Joined the 2019 Thank-a-thon gratitude call to donors
  • Administrative Volunteer assists every department and program with mailings, data entry, and other tasks like assembling marketing materials—such as the Caring Essentials binders that are provided to our hospice patients and families.

His Hand Free Clinic Cedar Rapid, IA

May 2017June 2017

His Hand Free Clinic

  • Join the care team at a free clinic in Cedar Rapids, IA to provide care for a patient with difficulty affording medical treatment.
  • Assisted Pharmacist with medication pre-packaging inventory auxiliary labeling, stocking medication donation filling & other technician duties as assigned/trained

The University Hospital and Clinic, Internal Medicine, Iowa city IA

Summer 2016

Medication Reconciliation Volunteer

  • Helping Pharmacist and medical team with medical reconciliation for newly admitted patients by :
    • Interviewing patient and patient caregiver
    • Contacting patient's preferred pharmacy
    • Clarifying with providers from another site regarding patient's medication
    • Verified medication history by contact patient designated pharmacy to update the external history, so the UIHC pharmacists can update the patient’s profile

    Fountain Valley Regional Hospital, Fountain Valley, CA

    2011 2013

    Volunteer

    • Provided information regarding the status of patient’s appointment
    • Provided emotional support for patient’s family during their visit to the hospital
    • Guided patient’s family to any area in the hospital that they need to go
    • Helped transport patient using hospital wheelchair through the designated department
    • Stayed in the Operation Room’s hallway to keep track of same-day surgery progress to update to the volunteer’s desk 

    Research Experiences

    The University of Iowa, College of Pharmacy, IA

    Jan 2015May 2015

    Pharmaceutical Research Assistant

    • Conducted in vivo toxicology study of nanoparticle to understand the relation between mechanical property and cell toxicity
    • Responsible for synthesizing product use in the experiments
    • Operated and maintain laboratory equipment, and conduct routine daily lab functions.
    • Performed basic research experiments with high-though-put screening

    University of California, Irvine, CA

    Oct 2012Apr 2014

    Chemical Research Assistant

    • Performed organic synthesis procedure to optimize lead compound for testing in the Pharmacology.
    • Operated and maintain laboratory equipment, and conduct routine daily lab functions.
    • Conducted and analyzed the results of various analysis technique including Gas, Mass, and High-Pressure Liquid Chromatography

    Licensures and Certifications

    Arizona Board of Pharmacy

    Mar 2019Oct 2020

    Arizona Registered Pharmacist

    S023785

    Illinois Department of Financial and Professional Regulation

    Aug 2018Mar 2020

    Illinois Registered Pharmacist

    051.301413

    American Pharmacists Association

    June 2018June 2021

    Pharmacist & Patient‐Centered Diabetes Care

    Certificate of Achievement

    American Pharmacists Association

    Sep 2018Present

    Pharmacy‐Based Immunization Delivery

    American Red Cross

    Aug 2018 Aug 2020

    Basic Life Support for Healthcare Providers (CPR and AED) certification

    # 13L5LT

    Skill

    Pharmacy

    Maintaining Patient Confidential Information

    Clarifying Questionable Orders Through Dialogue with Physicians

    Resolving Insurance Coverage Denials

    Reviewing Doctors Orders for Medications

    Dispensing Medications According to Specifications from Prescribers

    Educating Medical Staff Regarding Potential Drug Interactions

    Performing Medication Therapy Management

    Patient Support and Customer Service

    Leadership

    Mentoring Pharmacy Technicians and Pharmacy Student

    Teamwork

    Developing Health Promotion Programs

    Creative Problem Solving

    Quality Improvement

    Quality patient cate

    Perform Drug Utilization Review on Patient List of Medications for Possible Drug Interactions

    Answering Patient Questions Regarding Reactions to Medications and Side Effects

    Counseling Patients Regarding Directions for Taking Medications

    Recommending Over the Counter Products

    Counseling patient on Medication adherence

    Porfolio

    ●       Ngoc Pham. Statin Therapy in Patients with Low Serum Levels of Low-Density Lipoprotein Cholesterol. Paper presented to preceptors and resident, APPE Cycle 6 Towncrest Pharmacy, Iowa city, IA, Dec 12th, 2017 

    ●       Ngoc Pham. Medication Assistance Center- Patient Case Presentation. PowerPoint presented to preceptors and pharmacy students, APPE Cycle 3, UIHC, Iowa city, IA, September 27th, 2017.

    ●       Ngoc Pham. Hypothyroidism Guideline Review. Powerpoint presented to preceptors and medical students, APPE Cycle 2, Siouxland Foundation Family, Sioux City IA, Jun 28th, 2017

    ●       Ngoc Pham. Ocrelizumab versus Placebo in Primary Progressive Multiple Sclerosis. Paper presented to preceptors and pharmacy students, APPE Cycle 1, CarePro Home Infusion Pharmacy, Cedar Rapids IA, Jun 1st, 2017.

    Professional Affiliation and Organization Involvement

    Arizona Pharmacist Association

    2019Present

    Active member

    Illinois Pharmacist Association (IPhA)

    2018Present

    Active member

    American Pharmacists Association (APhA)

    2014Present

    Active member

    HONOR/Award

    • APPE Cycle 7 Honor Award Walmart Pharmacy Advance Community Management, Newnan, GA
    		 February 2018
    • APPE Cycle 5 Honors Award, Jewel Osco Clinical Service Management, Itasca, IL
    		 October 2017
    • UI College of Pharmacy and the Professional Outreach Development Societies Mentorship
    		 March 2016 

    Reference

    Taylor Nguyen,  MD.

    Vien Nguyen, MD.

    • KRMC hospitalist
    • 3269 Stockton Hill Rd, Kingman, AZ 86401
    • P: 928-757-2101
    • vnguy01@gmail.com

    Eric Styskal, PharmD.

    • Pharmacy Manager
    • CVS Pharmacy # 8977
    • 3501 N. Stockton Hill Rd, Kingman, AZ 86401
    • P: 928-757-1999
    • ericstyskal38@gmail.com

    Kyle Huttner, PharmD.

    • Staff Pharmacist
    • CVS Pharmacy # 8977
    • 3501 N. Stockton Hill Rd, Kingman, AZ 86401
    • P: 928-757-1999

    • kylehuttner@gmail.com

    Melissa Burdick, PharmD.

    • District Leader
    • CVS Health Region 62 District 7
    • 7001 N. Scottsdale Rd #1010 Scottsdale, AZ 85253
    • Cell: 480-292-2832
    • Melissa.Burdick@CVSHealth.com